At a Glance
- Tasks: Manage customer orders from start to finish, ensuring smooth processing and communication.
- Company: Join a diverse team at a leading company in Peterborough.
- Benefits: Earn £15.88 per hour with a 12-month contract and Monday to Friday hours.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Be the go-to person for customers and make a real difference in their experience.
- Qualifications: Customer support experience and strong communication skills are essential.
The predicted salary is between 31 - 32 £ per hour.
Location: Peterborough.
Salary: £15.88 per hour.
Hours: 37.5 per week, Monday – Friday, 8:00am – 4:30pm.
Contract: 12 months.
About the Role
As a Customer Order Management Representative, you will be the primary point of contact for assigned customer accounts, overseeing the entire order life cycle to ensure seamless processing and fulfilment. Your role will involve managing orders from entry to completion, liaising with distribution centres and manufacturing plants, and ensuring excellent customer communication throughout.
Key Responsibilities
- Oversee the full order life cycle, from entry and modifications to fulfilment and logistics.
- Act as the main contact for customers, internal teams, and external partners.
- Resolve customer queries and escalate complex issues when necessary.
- Ensure compliance with export policies and prepare necessary shipping documentation.
- Generate and distribute internal and customer reports.
- Drive process improvements to enhance customer satisfaction.
What We’re Looking For
- Strong background in customer support with a proactive and detail-oriented approach.
- Proficient in Microsoft Office (Excel, Outlook, Teams); Oracle experience is a bonus.
- Ability to build strong relationships and communicate effectively with diverse teams.
- A results-driven mindset with the ability to handle challenges efficiently.
- Knowledge of supply chain & logistics is highly beneficial (not mandatory).
Qualifications & Experience
- GCSE in Maths and English or equivalent; a college or university degree is preferred.
- Previous experience in customer order management, account management, or supply chain operations.
- Strong proficiency in MS Office; experience with Oracle is advantageous.
Morgan Jones is committed to creating a diverse and inclusive environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Customer Order Management Representative in Peterborough employer: Morgan Jones Recruitment
At Morgan Jones, we pride ourselves on being an excellent employer, offering a supportive work culture that values diversity and inclusion. As a Customer Order Management Representative in Peterborough, you will benefit from a competitive salary, a structured work schedule, and opportunities for professional growth within a dynamic team environment. Join us to make a meaningful impact while enjoying a fulfilling career with ample chances for development.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Order Management Representative in Peterborough
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Order Management role, and who knows? They might just have the inside scoop on openings.
✨Tip Number 2
Prepare for those interviews! Research common questions for customer order management roles and practice your answers. We recommend using the STAR method to structure your responses – it’ll help you showcase your skills effectively.
✨Tip Number 3
Show off your skills! If you’ve got experience with Microsoft Office or Oracle, make sure to highlight that in conversations. Bring examples of how you've used these tools to improve processes or solve problems in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Order Management Representative in Peterborough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer support and order management. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background makes you the perfect fit. Keep it friendly and professional – we love a personal touch!
Show Off Your Skills:Mention your proficiency in Microsoft Office and any experience with Oracle. If you’ve got knowledge of supply chain and logistics, make sure to include that too! We’re looking for detail-oriented folks who can handle challenges.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Let’s get started on this journey together!
How to prepare for a job interview at Morgan Jones Recruitment
✨Know the Order Life Cycle
Familiarise yourself with the entire order life cycle, as this is crucial for the role. Be ready to discuss how you’ve managed orders in the past and any specific challenges you faced. This shows you understand the process and can handle it effectively.
✨Showcase Your Customer Support Skills
Prepare examples of how you've provided excellent customer support. Think about times when you resolved queries or improved customer satisfaction. This will demonstrate your proactive approach and ability to build strong relationships.
✨Brush Up on Microsoft Office and Oracle
Since proficiency in Microsoft Office is essential, make sure you're comfortable with Excel, Outlook, and Teams. If you have experience with Oracle, be ready to discuss it. If not, consider mentioning your willingness to learn new software quickly.
✨Highlight Your Problem-Solving Abilities
Be prepared to talk about how you handle challenges and resolve complex issues. Use specific examples that showcase your results-driven mindset and detail-oriented approach. This will help you stand out as a candidate who can drive process improvements.
