At a Glance
- Tasks: Provide support and guidance to callers, ensuring their needs are met with empathy.
- Company: Join a supportive team in Dover with a focus on helping others.
- Benefits: Competitive salary, hybrid working, extra annual leave, and great perks.
- Other info: Enjoy a structured training programme and opportunities for career growth.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Customer service experience preferred; strong communication skills essential.
The predicted salary is between 26739 - 29602 £ per year.
Location: Dover (9 minutes from station, free parking available)
Contract: 12-month contract
Hours: 35 hours per week (rotational shifts between 8am–8pm)
Salary: £26,739 starting, rising to £29,602 after 6 months
About the Role
You'll be the first point of contact for callers, providing guidance, support, and signposting to relevant services. You’ll also handle safeguarding escalation and maintain service KPIs. This is not a sales role.
Key Responsibilities
- Handle inbound support calls with empathy and professionalism
- Escalate safeguarding issues appropriately
- Signpost callers to relevant departments and services
- Maintain accurate records and meet performance standards
Qualifications & Experience
- Previous experience in a call centre or customer service role preferred
- Awareness of safeguarding practices beneficial
- Excellent verbal communication and listening skills
- Ability to work flexibly across rotating shifts
- Strong attention to detail and time management
Training & Benefits
- 5‑week training programme (classroom and supported calls)
- Hybrid working available after 3 months (typically 1 day per week in office)
- 8% non‑contributory pension
- Extra annual leave per year of service (up to 5 years)
- Perkbox rewards and £500 referral bonus
Helpline Advisor in Dover employer: Morgan Jones Recruitment
As a Helpline Advisor in Dover, you will join a supportive and dynamic team dedicated to making a difference in people's lives. With a strong emphasis on employee growth, we offer a comprehensive training programme and the opportunity for hybrid working after three months, alongside generous benefits such as an 8% non-contributory pension and additional annual leave based on service. Our work culture prioritises empathy and professionalism, ensuring that you feel valued and empowered in your role.
StudySmarter Expert Advice🤫
We think this is how you could land Helpline Advisor in Dover
✨Tip Number 1
Make sure you research the company and its values before your interview. Knowing what they stand for will help you connect your experiences to their mission, showing them you're a great fit!
✨Tip Number 2
Practice your communication skills! Since you'll be handling calls, being clear and empathetic is key. Try role-playing with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows you're genuinely interested in the role and helps you figure out if it's the right fit for you too!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed and you can keep track of your progress easily.
We think you need these skills to ace Helpline Advisor in Dover
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Helpline Advisor role. Highlight any relevant experience in customer service or call centres, and don’t forget to mention your understanding of safeguarding practices!
Showcase Your Communication Skills:Since this role requires excellent verbal communication and listening skills, use your application to demonstrate these abilities. Consider including examples of how you've effectively communicated with customers in the past.
Be Professional and Empathetic:As you'll be the first point of contact for callers, it's crucial to convey empathy and professionalism in your written application. Use a friendly tone while maintaining a level of professionalism that reflects the nature of the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Morgan Jones Recruitment
✨Know the Role Inside Out
Make sure you understand what being a Helpline Advisor entails. Familiarise yourself with the responsibilities, especially handling inbound support calls and safeguarding issues. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Empathy
Since this role requires a lot of empathy and professionalism, think of examples from your past experiences where you've demonstrated these qualities. Be ready to discuss how you handled difficult situations with callers or customers, as this will highlight your suitability for the position.
✨Brush Up on Safeguarding Practices
Having an awareness of safeguarding practices is beneficial for this role. Do some research on what safeguarding means in a helpline context and be prepared to discuss how you would handle sensitive situations. This shows that you take the role seriously and are ready to act responsibly.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the training programme, hybrid working options, or performance standards. This not only shows your interest but also helps you determine if the company culture aligns with your values.
