At a Glance
- Tasks: Manage customer orders and ensure timely delivery in a fast-paced environment.
- Company: Join a leading manufacturing and industrial gas company with a strong community focus.
- Benefits: Earn £8.97 p/h on a 6-month contract with potential for growth.
- Other info: Great opportunity for career development in a supportive environment.
- Why this job: Be part of a dynamic team that values customer relationships and teamwork.
- Qualifications: Experience in logistics is a plus; strong communication skills are essential.
The predicted salary is between 8 - 9 £ per hour.
This is a fantastic opportunity for a driven and dedicated individual to join one of our largest established clients!
Based in Crewe
6 Month Contract
Salary £8.97 p/h
We have an exciting opportunity for a Customer Service Representative - Order Management to join our client, a successful and established manufacturing and industrial gas company, who strive to develop lasting relationships with their customers and communities based on an understanding of their needs.
About the Customer Service Representative - Order Management:
This vacancy is within an exciting, fast paced customer driven environment in the Packaged Gases division. Under general supervision you must be able to administer external and internal customer orders of varying complexity to ensure optimum customer relations and retention.
This role is focused on placing orders for cylinders in all areas of the Packaged Gases Business, liaising with the Commercial Teams, Agents, Sales Centres, Scheduling, Asset Management, Partners, and Customer Services.
Within this role you will also be responsible for running daily reports and taking ownership of your own orders to ensure that the orders are delivered on time and in full. You will also be responsible for managing orders which come through via fax, email and direct to the client. You will also be expected to deal with various queries relating to orders, collections and product information from customers and the Commercial Teams.
Previous experience in a logistical background will be advantageous in this role and an understanding of various business processes that must be followed within the team. The future vision of this role, after having been given adequate training, will be that you multi-task between Order Management and Customer Services.
Customer Service Representative - Order Management in Crewe employer: Morgan Jones Recruitment
Join a dynamic and supportive team at one of the leading manufacturing and industrial gas companies in Crewe, where your contributions as a Customer Service Representative - Order Management will be valued. With a focus on employee development and a culture that prioritises customer relationships, you will have the opportunity to grow your skills in a fast-paced environment while enjoying competitive pay and a collaborative atmosphere. This role not only offers meaningful work but also the chance to make a real impact within the community and the company.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative - Order Management in Crewe
✨Tip Number 1
Get to know the company! Research their values and mission, especially in the Customer Service space. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Customer Service Representative, you'll need to be clear and concise. Try role-playing common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the company culture and possibly even a referral!
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can set you apart from other candidates and shows your enthusiasm for the role. Plus, it keeps you fresh in their minds!
We think you need these skills to ace Customer Service Representative - Order Management in Crewe
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service Representative role. Highlight any relevant experience in order management or customer service, and don’t forget to mention your logistical background if you have one!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your passion for customer relations and how you can contribute to our client’s success.
Showcase Your Skills:In your application, be sure to showcase your skills in managing orders and handling customer queries. We want to see how you can multitask and keep things running smoothly in a fast-paced environment.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Morgan Jones Recruitment
✨Know Your Orders
Familiarise yourself with the order management process, especially in a customer service context. Understand how orders are placed, processed, and delivered. This knowledge will help you answer questions confidently and demonstrate your commitment to customer satisfaction.
✨Showcase Your Communication Skills
As a Customer Service Representative, effective communication is key. Prepare examples of how you've successfully handled customer queries or resolved issues in the past. This will show that you can maintain strong relationships with customers and work well with internal teams.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific situations related to order management and customer service. Think about potential challenges you might face and prepare your responses. This will showcase your problem-solving skills and ability to think on your feet.
✨Research the Company
Take some time to learn about the manufacturing and industrial gas company you'll be interviewing with. Understanding their values, products, and customer base will allow you to tailor your answers and show that you're genuinely interested in the role and the company.
