At a Glance
- Tasks: Manage customer accounts, process orders, and deliver exceptional service.
- Company: Join a dynamic team at a leading customer service provider.
- Benefits: Enjoy bonuses, pension contributions, and ongoing training opportunities.
- Other info: Hybrid working available after probation with great career growth potential.
- Why this job: Build relationships and make a real impact in customer satisfaction.
- Qualifications: Experience in customer service or sales support is essential.
Do you have previous experience managing customer accounts, quotations, and orders within a customer service or sales support role? Are you able to work on-site in Whitstable during your probation period before moving to a hybrid working arrangement? Customer Account Coordinator Location: Whitstable, Kent Contract: Permanent Working Pattern: Mon-Thurs 8am – 4.30pm and Fridays 8am – 1.30pm About the Role Our Client is seeking a professional and customer-focused Customer Account Coordinator to join their busy Customer Services team. This is a fantastic opportunity for someone who enjoys building relationships, delivering exceptional customer service, and supporting customers throughout the full order lifecycle. Initially, this role will be fully office-based during probation. Following successful completion of probation, hybrid working will be available, with three days in the office and Mondays and Fridays working from home. As a key member of the team, you will be responsible for managing customer enquiries, preparing quotations, processing orders, and ensuring customers receive a seamless service from enquiry through to delivery. Key Responsibilities * Process customer quotations and sales orders in line with company KPIs. * Build and maintain strong customer relationships, providing outstanding service at every stage. * Prepare accurate quotations, pricing, and lead times using internal systems and procedures. * Proactively follow up quotations and support order conversion. * Monitor and manage customer orders through to shipment. * Communicate regularly with customers throughout the quotation and order lifecycle. * Liaise with Commercial, Procurement, Product Management, and other internal departments. * Investigate and escalate customer complaints where appropriate. * Identify opportunities for cross-selling and up-selling products and services. * Support Business Development Managers with customer and order information. * Maintain accurate records and customer data within company systems. About You * Previous experience in customer service, sales support, account coordination, or a similar customer-facing role. * Strong communication and relationship-building skills. * Excellent organisational skills and attention to detail. * Good commercial awareness and confidence working with pricing and quotations. * Strong IT skills, including Microsoft Office applications. * Ability to work proactively and manage multiple priorities. * Experience within a manufacturing, engineering, or technical environment would be advantageous. Benefits * Quarterly bonus scheme * Matched pension contributions * Life assurance * Enhanced family-friendly policies * Employee assistance programme * Subsidised staff restaurant * Holiday purchase scheme * Cycle to work scheme * Electric vehicle salary sacrifice scheme * Discounted gym membership * Free onsite parking * Ongoing training and development opportunities About Morgan Jones Morgan Jones Limited acts as an employment agency. By applying, you accept the Terms & Conditions as well as the Privacy, Cookie and Data Retention Policy which can be found on our website. Due to the high volume of applicants we receive, if you have not heard back from us within 72 hours, please assume that you have been unsuccessful on this occasion. To view other great opportunities, visit our website or follow Morgan Jones on your favourite social networks – Facebook, Instagram, Twitter, or LinkedIn
Customer Account Coordinator in Whitstable employer: Morgan Jones Recruitment Consultants
Our company is an exceptional employer located in Kent, offering a dynamic work environment that fosters collaboration and innovation. We prioritise employee growth through continuous training and development opportunities, alongside a comprehensive benefits package that enhances work-life balance. Join us to be part of a team that values compliance and integrity while making a meaningful impact in international trade.
Contact Details:
Morgan Jones Recruitment Consultants Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Account Coordinator in Whitstable
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Morgan Jones Recruitment Consultants. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Morgan Jones Recruitment Consultants before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Account Coordinator in Whitstable
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Morgan Jones Recruitment Consultants:Your cover letter is your chance to shine! Tell us why you want to work at Morgan Jones Recruitment Consultants specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Morgan Jones Recruitment Consultants!
How to prepare for a job interview at Morgan Jones Recruitment Consultants
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
