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- Tasks: Lead a high-performing service function and coordinate service engineers for maintenance and breakdown activities.
- Company: Join a globally recognised engineering organisation with a strong reputation for innovation.
- Benefits: Competitive salary of circa ÂŁ40,000 plus package and structured support from technical specialists.
- Why this job: Make a real impact in a stable environment with long-term career prospects.
- Qualifications: Experience in service management and strong organisational skills are essential.
- Other info: Dynamic role with opportunities for continuous improvement and team performance support.
The predicted salary is between 36000 - 48000 ÂŁ per year.
Join a globally recognised engineering organisation and lead a high‑performing service function. A permanent opportunity offering circa £40,000 plus package, based in Rochester.
Location: Rochester, Kent
Permanent, full‑time
Salary: Circa ÂŁ40,000.00 + package (depending on experience)
Benefits:
- Permanent position
- Competitive salary package
- Structured support from technical specialists
- Stable, well‑established employer
- On‑site role with long‑term career prospects
Acting on behalf of our client, we are recruiting a Service Manager to join a world‑renowned leader in the supply, installation and servicing of industrial generators. With a strong reputation for engineering excellence, innovation and customer commitment, our client supports a diverse global customer base across sectors including healthcare, data centres, banking, utilities, manufacturing and government.
The Service Manager will take responsibility for planning, scheduling and coordinating service engineers across maintenance, remedial and breakdown activities. Working closely with in‑house Technical Contract Managers, the role focuses on operational coordination and customer delivery rather than hands‑on technical work. This is a full‑time, site‑based role in Rochester.
In this role, you will manage daily service schedules, coordinate engineer workloads, and act as a key point of contact for customers, ensuring service delivery meets safety, quality and contractual requirements. You will also contribute to continuous improvement, support team performance and help maintain strong client relationships.
Responsibilities:
- Planning and scheduling service engineers for maintenance and reactive works
- Coordinating resources to meet service level agreements
- Liaising with customers to provide updates and resolve issues
- Supporting and managing a team of field‑based engineers
- Working closely with Technical Contract Managers for technical guidance
- Monitoring service performance and identifying improvements
- Ensuring compliance with health, safety and quality standards
- Maintaining accurate records using job management systems
Qualifications:
- Experience in a service management, coordination or scheduling role
- Strong organisational and time‑management skills
- Excellent communication skills with customers and internal teams
- The ability to prioritise effectively in a fast‑paced environment
- Good IT skills, including Microsoft Office and job management systems
Advantageous:
- Experience within generators, engineering services or plant hire
- Experience working alongside technical teams or contract managers
- Previous supervisory or team leadership experience
You will be calm, professional and methodical in your approach, with strong problem‑solving ability, confidence in coordinating others, and a strong customer‑focused mindset.
Morgan Jones is committed to supporting equality, diversity and inclusion. We welcome applications from all suitably qualified individuals and strive to create an inclusive working environment where everyone can thrive.
Morgan Jones is a leading provider of talent solutions across the UK. By applying for this role, you are consenting to Morgan Jones processing your personal data in line with our privacy policy. We act as an employment agency in relation to this vacancy.
Service Manager in Rochester employer: Morgan Jones Recruitment Consultants
Contact Detail:
Morgan Jones Recruitment Consultants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager in Rochester
✨Tip Number 1
Network like a pro! Reach out to your connections in the engineering sector and let them know you're on the hunt for a Service Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its services. Understand their values and how they operate, especially in the industrial generator space. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your communication skills! As a Service Manager, you'll need to liaise with customers and coordinate with engineers. Role-play common scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to submit your application and get noticed. Plus, we’re here to support you every step of the way in landing that perfect job.
We think you need these skills to ace Service Manager in Rochester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Manager role. Highlight your experience in service management, coordination, and any relevant technical skills. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've successfully managed teams or improved service delivery in the past. Let us know why you’re excited about joining our team!
Show Off Your Communication Skills: Since this role involves liaising with customers and internal teams, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional. We love a good communicator!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it’s super easy!
How to prepare for a job interview at Morgan Jones Recruitment Consultants
✨Know Your Stuff
Make sure you understand the ins and outs of service management, especially in the context of engineering services. Brush up on your knowledge about generators and how they operate, as this will show your potential employer that you're genuinely interested and capable.
✨Showcase Your Organisational Skills
Since the role involves planning and scheduling, be ready to discuss your previous experiences where you successfully managed multiple tasks or projects. Use specific examples to illustrate how you prioritised effectively in a fast-paced environment.
✨Communicate Like a Pro
Excellent communication is key for this role. Prepare to demonstrate your ability to liaise with both customers and internal teams. Think of scenarios where you resolved issues or provided updates, and be ready to share those stories during the interview.
✨Emphasise Team Leadership
If you've had any supervisory or team leadership experience, make sure to highlight it. Discuss how you supported and managed a team, and how you contributed to their performance. This will show that you can lead a high-performing service function effectively.
