At a Glance
- Tasks: Manage customer orders from start to finish and ensure smooth communication.
- Company: Join a dynamic team at Morgan Jones, a leader in customer service.
- Benefits: Earn £15.88 per hour with a supportive work environment and career growth.
- Other info: Diverse and inclusive workplace with opportunities for professional development.
- Why this job: Perfect for detail-oriented problem solvers who love helping customers.
- Qualifications: GCSEs in Maths and English; customer service experience preferred.
Location: Peterborough
Salary: £15.88 per hour
Hours: 37.5 per week, Monday – Friday, 8:00 am – 4:30 pm
Contract: 12 months
Are you an experienced customer service professional looking for a new challenge? Do you thrive in a fast-paced environment where attention to detail and proactive problem-solving are key? If so, we have an exciting opportunity for you.
About the Role
As a Customer Order Management Representative, you will be the primary point of contact for assigned customer accounts, overseeing the entire order life cycle to ensure seamless processing and fulfilment. Your role will involve managing orders from entry to completion, liaising with distribution centres and manufacturing plants, and ensuring excellent customer communication throughout.
Key Responsibilities:
- Oversee the full order life cycle, from entry and modifications to fulfilment and logistics
- Act as the main contact for customers, internal teams, and external partners
- Resolve customer queries and escalate complex issues when necessary
- Ensure compliance with export policies and prepare necessary shipping documentation
- Generate and distribute internal and customer reports
- Drive process improvements to enhance customer satisfaction
What We’re Looking For:
- Customer Service Expertise: Strong background in customer support with a proactive and detail-oriented approach
- Tech-Savvy: Proficient in Microsoft Office, particularly Excel, Outlook, and Teams (Oracle experience is a bonus)
- Collaboration & Communication: Ability to build strong relationships and communicate effectively with diverse teams
- Problem-solving: A results-driven mindset with the ability to handle challenges efficiently
- Knowledge of Supply Chain & Logistics: Not mandatory, but highly beneficial
Qualifications & Experience:
- GCSE in Maths and English or equivalent is required; a college or university degree is preferred
- Previous experience in customer order management, account management, or supply chain operations
- Strong proficiency in MS Office; experience with Oracle is advantageous
This is an excellent opportunity to develop your career within a dynamic and supportive environment. If you have a passion for customer service and a keen eye for process improvement, we want to hear from you. Apply today and take the next step in your career.
Morgan Jones is committed to creating a diverse and inclusive environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
About Morgan Jones: Morgan Jones Limited acts as an employment agency. By applying, you accept the Terms & Conditions as well as the Privacy, Cookie, and Data Retention Policy which can be found on our website. Due to the high volume of applicants, if you have not heard back from us within 72 hours, please assume that you have been unsuccessful on this occasion. To view other great opportunities, visit our website or follow Morgan Jones on your favourite social networks – Facebook, Instagram, Twitter, or LinkedIn.
Customer Order Management Representative in Peterborough employer: Morgan Jones Recruitment Consultants
Morgan Jones is an excellent employer that fosters a dynamic and supportive work culture, ideal for customer service professionals seeking to advance their careers. Located in Peterborough, the company offers competitive pay, a structured work schedule, and opportunities for personal and professional growth, all while promoting diversity and inclusion within the workplace. Join us to be part of a team that values proactive problem-solving and collaboration, ensuring a rewarding experience for both employees and customers alike.
Contact Details:
Morgan Jones Recruitment Consultants Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Order Management Representative in Peterborough
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Order Management role. You never know who might have the inside scoop on openings!
✨Tip Number 2
Prepare for those interviews! Research common questions for customer service roles and practice your answers. We recommend using the STAR method (Situation, Task, Action, Result) to structure your responses and showcase your problem-solving skills.
✨Tip Number 3
Show off your tech skills! Brush up on Microsoft Office, especially Excel and Outlook, as these are key tools in the role. If you can demonstrate your proficiency during interviews, it’ll definitely give you an edge.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Order Management Representative in Peterborough
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Order Management Representative role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you fit into our team!
Show Off Your Tech Skills:Since being tech-savvy is key, don’t forget to mention your proficiency in Microsoft Office, especially Excel and Outlook. If you have experience with Oracle, give it a shout! We love seeing candidates who can hit the ground running.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that showcases your attention to detail!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about the position there!
How to prepare for a job interview at Morgan Jones Recruitment Consultants
✨Know the Order Life Cycle
Familiarise yourself with the entire order life cycle, from entry to fulfilment. Be ready to discuss how you’ve managed orders in the past and any challenges you faced. This shows you understand the role and can hit the ground running.
✨Showcase Your Customer Service Skills
Prepare examples of how you've resolved customer queries or improved customer satisfaction in previous roles. Highlight your proactive approach and attention to detail, as these are key traits for a Customer Order Management Representative.
✨Brush Up on Tech Skills
Since the role requires proficiency in Microsoft Office, especially Excel, make sure you can demonstrate your skills. If you have experience with Oracle, mention it! Being tech-savvy will give you an edge over other candidates.
✨Communicate Effectively
Practice clear and concise communication. You’ll need to liaise with various teams and customers, so being able to articulate your thoughts and ideas is crucial. Consider doing mock interviews to refine your communication style.
