Customer Order Management AdministratorLocation: Peterborough | Salary: £15.23 per hour | Hours: Monday to Friday, 8:00am - 4:30pm (Hybrid, 3 days on site) | Contract: 6 monthsAre you an experienced customer service professional looking for a new challenge? Do you thrive in a fast-paced environment where attention to detail and proactive problem-solving are key? If so, we have an exciting opportunity for you.About the RoleAs a Customer Order Management Administrator, you will be the primary point of contact for assigned customer accounts, overseeing the entire order life cycle to ensure seamless processing and fulfilment. Your role will involve managing orders from entry to completion, liaising with distribution centres and manufacturing plants, and ensuring excellent customer communication throughout.Key ResponsibilitiesOversee the full order life cycle, from entry and modifications to fulfilment and logisticsAct as the main contact for customers, internal teams, and external partnersResolve customer queries and elevate complex issues when necessaryEnsure compliance with export policies and prepare necessary shipping documentationGenerate and distribute internal and customer reportsDrive process improvements to enhance customer satisfactionWhat We're Looking ForCustomer Service Expertise: Strong background in customer support with a proactive and detail-oriented approachTech-Savvy: Proficient in Microsoft Office, particularly Excel, Outlook, and Teams (Oracle experience is a bonus)Collaboration & Communication: Ability to build strong relationships and communicate effectively with diverse teamsProblem-solving: A results-driven mindset with the ability to handle challenges efficientlyKnowledge of Supply Chain & Logistics: Not mandatory, but highly beneficialQualifications & ExperienceGCSE in Maths and English or equivalent is required; a college or university degree is preferredPrevious experience in customer order management,
Customer Order Management Administrator in London employer: Morgan Jones Recruitment Consultants
Our company is an exceptional employer located in Kent, offering a dynamic work environment that fosters collaboration and innovation. We prioritise employee growth through continuous training and development opportunities, alongside a comprehensive benefits package that enhances work-life balance. Join us to be part of a team that values compliance and integrity while making a meaningful impact in international trade.
Contact Details:
Morgan Jones Recruitment Consultants Recruitment Team
