At a Glance
- Tasks: Drive sales, upsell travel products, and deliver exceptional customer service.
- Company: Join a dynamic team in Dover with a focus on collaboration and growth.
- Benefits: Competitive salary, performance bonuses, and clear career progression.
- Other info: Exciting opportunities to grow within a supportive team culture.
- Why this job: Be part of a fast-paced environment where your communication skills shine.
- Qualifications: Fluent in Dutch with a passion for sales and customer service.
The predicted salary is between 33003 - 33003 £ per year.
We are recruiting on behalf of our client for a driven and customer-focused Dutch-speaking Contact Centre Agent to join a busy sales team. This is a fantastic opportunity for a confident communicator who thrives in a fast-paced, target-led environment.
Why join our client?
- Competitive salary with performance incentives
- Supportive and collaborative team culture
- Clear progression opportunities
- Varied role with a sales and customer service focus
Key responsibilities:
- Generate revenue through selling services across multiple route networks
- Upsell key products including lounges, cabins, meals and priority services
- Handle inbound and outbound customer calls and emails
- Manage bookings, amendments and cancellations in line with policies
- Resolve customer queries at the first point of contact
- Contact customers regarding service disruptions and rebook as needed
- Ensure accurate data capture to maximise capacity utilisation
- Meet sales, quality and KPI targets
Contact Centre Agent in Kent employer: Morgan Jones Recruitment Consultants
Join a dynamic team in Dover as a Dutch-speaking Contact Centre Agent, where you'll enjoy a competitive salary and performance bonuses while delivering exceptional customer service. Our supportive and collaborative work culture fosters career growth, with clear progression opportunities and a varied role that keeps you engaged in both sales and customer support. If you're looking for a meaningful and rewarding employment experience, apply today!
Contact Details:
Morgan Jones Recruitment Consultants Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre Agent in Kent
✨Tip Number 1
Get to know the company inside out! Research their values, products, and recent news. This way, when you chat with them, you can show off your knowledge and enthusiasm for what they do.
✨Tip Number 2
Practice your pitch! Prepare a short introduction about yourself that highlights your skills and experience relevant to the Contact Centre Agent role. Keep it engaging and confident – you want to make a great first impression!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or join relevant groups. This can give you insider tips and maybe even a referral, which can really boost your chances of landing that job.
✨Tip Number 4
Don’t forget to follow up! After any interviews or chats, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your interest in the role!
We think you need these skills to ace Contact Centre Agent in Kent
Some tips for your application 🫡
Show Off Your Dutch Skills:Since we're looking for a Dutch-speaking Contact Centre Agent, make sure to highlight your language skills right at the top of your application. We want to see how fluent you are and how you can use that to connect with our customers!
Tailor Your Experience:When you're writing about your previous roles, focus on experiences that relate to sales and customer service. We love seeing how you've handled queries or upsold products in the past, so give us the juicy details!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and get straight to what makes you a great fit for the role. Remember, we’re all about efficiency here!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Morgan Jones Recruitment Consultants
✨Know Your Stuff
Before the interview, make sure you understand the role of a Contact Centre Agent. Familiarise yourself with the company’s services and products, especially those related to travel. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
As a Dutch-speaking Contact Centre Agent, your communication skills are key. Practice speaking clearly and concisely in both Dutch and English. You might even want to prepare a few examples of how you've successfully handled customer queries or upsold products in the past.
✨Demonstrate Your Sales Savvy
Since the role involves driving sales and upselling, be ready to discuss your sales experience. Think of specific instances where you’ve met or exceeded targets. Highlight your ability to identify customer needs and suggest relevant products or services.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team culture, performance incentives, and career progression opportunities. This shows that you’re not just interested in the job, but also in how you can grow within the company.
