At a Glance
- Tasks: Build relationships with customers and support sales processes in a dynamic role.
- Company: Join a successful international manufacturer in the hospitality sector.
- Benefits: Competitive salary, bonus potential, and a supportive team environment.
- Other info: Great opportunity for long-term career growth in a stable, expanding business.
- Why this job: Make a real impact by helping customers and growing accounts across Europe.
- Qualifications: Experience in account management or customer service is a plus.
The predicted salary is between 28500 - 30000 £ per year.
Key Account Manager Hythe, Kent £35,000 - £40,000 + Bonus (OTE £46,000)
Looking for a customer-focused commercial role where no two days are the same?
We're recruiting on behalf of a successful international manufacturer who works with hotels and hospitality businesses across Europe.
As a Key Account Manager, you'll become the first point of contact for customers, supporting them throughout the sales process while helping Regional Sales Managers develop new opportunities and grow existing accounts.
This isn't a cold-calling sales role.
Instead, it's perfect for someone who enjoys building relationships, solving problems and providing outstanding customer service while identifying opportunities to increase sales.
Why apply?
- International customer base
- Friendly and supportive team
- Bonus scheme with realistic earning potential
- Excellent opportunity to develop a long-term commercial career
- Stable, growing business
The Role
Working closely with customers and the external sales team, you'll manage enquiries, prepare quotations, coordinate projects and ensure customers receive an excellent service from enquiry through to delivery.
You'll also identify opportunities to generate additional business and support the wider sales team with lead generation and account development.
Key Responsibilities
- Build strong relationships with customers across Europe
- Respond to customer enquiries via telephone and email
- Manage customer orders and after-sales enquiries
- Prepare and issue quotations
- Follow up quotations and support conversion into orders
- Identify opportunities to upsell and cross-sell products
- Generate and qualify new sales leads
- Allocate leads to Regional Sales Managers
- Maintain accurate CRM records
- Work closely with internal departments to ensure projects run smoothly
About You
You'll ideally have experience within
- Account Management
- Customer Service
- Sales Support
- Internal Sales
- Customer Success
You'll also have
- Excellent communication skills
- Strong organisational ability
- Good commercial awareness
- CRM experience
- A proactive approach to customer service
- High attention to detail
Experience working within hospitality, manufacturing or an international customer environment would be beneficial but isn't essential
Locations
Key Account Manager in Hythe, Kent employer: Morgan Jones Recruitment Consultants
Morgan Jones Recruitment Consultants is an excellent employer, offering a unique opportunity for professionals to transition from industry to education in the vibrant town of Rotherham. With a strong commitment to employee growth, you will benefit from up to 50 days of annual leave and a teachers' pension scheme, all while being part of a supportive work culture that values innovation and inspires future engineers.
Contact Details:
Morgan Jones Recruitment Consultants Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Key Account Manager in Hythe, Kent
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Morgan Jones Recruitment Consultants. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Morgan Jones Recruitment Consultants before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Key Account Manager in Hythe, Kent
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Morgan Jones Recruitment Consultants:Your cover letter is your chance to shine! Tell us why you want to work at Morgan Jones Recruitment Consultants specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Morgan Jones Recruitment Consultants!
How to prepare for a job interview at Morgan Jones Recruitment Consultants
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
