At a Glance
- Tasks: Keep rail services running smoothly in a fast-paced control centre.
- Company: Join a dynamic team at a leading railway control centre.
- Benefits: Competitive salary, shift flexibility, and opportunities for career growth.
- Other info: Diverse and inclusive workplace with a supportive team culture.
- Why this job: Make a real impact on international rail operations while developing your skills.
- Qualifications: A Levels or equivalent, strong communication skills, and calm under pressure.
Keep rail services moving in a fast-paced control centre role. Manage crew, respond to disruption, and deliver real-time operational updates across UK & France. Ideal for organised, calm problem-solvers with strong communication skills and flexibility to work shifts.
We are recruiting on behalf of our client for a pivotal role within a busy Railway Control Centre. This is an exciting opportunity to combine operational planning with real-time decision making in a safety-critical environment.
Why join our client?
- Dynamic, fast-paced environment
- Key role supporting international rail operations
- Opportunities to develop within rail control and operations
- Collaborative and supportive team culture
Key Responsibilities
Crew Controller:
- Allocate drivers and crew to services in real time
- Manage absences and arrange cover to maintain operations
- Communicate with UK and French crews
- Optimise crew utilisation alongside Operational Duty Managers
- Produce space time graphs and forecasts during disruption
- Ensure compliance with working rules and escalate issues
- Support service delivery through crew and stock adjustments
- Respond to operational requests from internal teams
Information Controller:
- Monitor rail services using control systems
- Identify causes of delays and service issues
- Communicate updates to internal teams and external partners
- Log delays, changes and operational events
- Manage platform updates and rake allocations
- Issue SMS updates across service stages
- Maintain accurate digital records and logs
About You
- Educated to A Level or equivalent
- Strong English communication and intermediate French (B2+)
- Excellent attention to detail
- Calm and effective under pressure
- Flexible to work 24/7 shift patterns
- Full driving licence
Desirable:
- Experience in a rail or control centre environment
Morgan Jones is committed to creating a diverse and inclusive environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Crew and Information Controller in Folkestone employer: Morgan Jones Recruitment Consultants
Join a dynamic and fast-paced control centre in Folkestone, where you will play a crucial role in keeping international rail services running smoothly. With a collaborative team culture and opportunities for professional growth within rail operations, this position offers a rewarding environment for organised problem-solvers who thrive under pressure. Enjoy the benefits of a supportive workplace that values diversity and inclusivity while providing a competitive salary and flexible shift patterns.
Contact Details:
Morgan Jones Recruitment Consultants Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Crew and Information Controller in Folkestone
✨Tip Number 1
Network like a pro! Reach out to current or former employees in the rail industry, especially those who have worked in control centres. They can give you insider tips and might even refer you for the role.
✨Tip Number 2
Prepare for the interview by brushing up on your operational knowledge. Familiarise yourself with common disruptions in rail services and think about how you'd handle them. Show us you're ready to keep things moving!
✨Tip Number 3
Practice your communication skills! Since this role involves liaising with crews in both the UK and France, being able to convey information clearly and effectively is key. Maybe do some mock interviews with a friend.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Crew and Information Controller in Folkestone
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in managing crews and responding to disruptions. We want to see how your skills align with the fast-paced environment of a control centre.
Show Off Your Communication Skills:Since strong communication is key for this role, don’t shy away from showcasing examples where you’ve effectively communicated under pressure. We love seeing how you can keep everyone in the loop!
Highlight Your Problem-Solving Abilities:We’re looking for organised, calm problem-solvers, so share specific instances where you’ve tackled challenges head-on. This will help us see how you handle real-time decision-making.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Morgan Jones Recruitment Consultants
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Crew and Information Controller. Familiarise yourself with the key tasks like managing crew allocations and responding to disruptions. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
Since strong communication is crucial in this role, prepare examples of how you've effectively communicated in past situations. Whether it's coordinating with teams or updating stakeholders, be ready to discuss how you can keep everyone informed during operational changes.
✨Stay Calm Under Pressure
This job requires a calm approach, especially when things get hectic. Think of scenarios where you've had to manage stress or solve problems quickly. Share these experiences during your interview to show that you can handle the fast-paced environment of a control centre.
✨Demonstrate Flexibility and Team Spirit
With shift patterns being a part of the job, express your willingness to adapt to different schedules. Also, highlight your ability to work collaboratively within a team. Mention any previous experiences where teamwork was essential to achieving a goal.
