At a Glance
- Tasks: Manage customer orders from start to finish, ensuring smooth processing and communication.
- Company: Join a diverse team at a leading company in Peterborough.
- Benefits: Earn £15.88 per hour with a 37.5-hour work week and great career growth.
- Other info: Enjoy a supportive environment with opportunities for professional development.
- Why this job: Be the key contact for customers and make a real difference in their experience.
- Qualifications: GCSEs in Maths and English; customer service experience is a must.
The predicted salary is between 30000 - 32000 £ per year.
Location: Peterborough
Salary: £15.88 per hour
Hours: 37.5 per week, Monday - Friday, 8:00 am - 4:30 pm
Contract: 12 months
About the Role
As a Customer Order Management Representative, you will be the primary point of contact for assigned customer accounts, overseeing the entire order life cycle to ensure seamless processing and fulfilment. Your role will involve managing orders from entry to completion, liaising with distribution centres and manufacturing plants, and ensuring excellent customer communication throughout.
Key Responsibilities
- Oversee the full order life cycle, from entry and modifications to fulfilment and logistics
- Act as the main contact for customers, internal teams, and external partners
- Resolve customer queries and, if necessary, elevate complex issues
- Ensure compliance with export policies and prepare necessary shipping documentation
- Generate and distribute internal and customer reports
- Drive process improvements to enhance customer satisfaction
What We're Looking For
- Customer Service Expertise: Strong background in customer support with a proactive and detail-oriented approach
- Tech‑Savvy: Proficient in Microsoft Office, particularly Excel, Outlook, and Teams (Oracle experience is a bonus)
- Collaboration & Communication: Ability to build strong relationships and communicate effectively with diverse teams
- Problem‑solving: A results‑driven mindset with the ability to handle challenges efficiently
- Knowledge of Supply Chain & Logistics: Not mandatory, but highly beneficial
Qualifications & Experience
- GCSE in Maths and English or equivalent is required; a college or university degree is preferred
- Previous experience in customer order management, account management, or supply chain operations
- Strong proficiency in MS Office; experience with Oracle is advantageous
EEO Statement
Morgan Jones is committed to creating a diverse and inclusive environment and is proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Customer Order Management Representative employer: Morgan Jones Recruitment Consultants
At our Peterborough location, we pride ourselves on fostering a collaborative and inclusive work culture that empowers our employees to thrive. As a Customer Order Management Representative, you will benefit from competitive pay, a supportive team environment, and opportunities for professional growth within a company that values customer satisfaction and process improvement. Join us to be part of a dynamic team where your contributions are recognised and rewarded.
Contact Details:
Morgan Jones Recruitment Consultants Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Order Management Representative
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Order Management role, and who knows? They might just have the inside scoop on openings.
✨Tip Number 2
Prepare for those interviews! Research common questions for customer service roles and practice your answers. We recommend using the STAR method (Situation, Task, Action, Result) to structure your responses and showcase your problem-solving skills.
✨Tip Number 3
Show off your tech skills! Brush up on Microsoft Office, especially Excel and Outlook, as these are key tools for the role. If you can demonstrate your proficiency during interviews, it’ll definitely give you an edge.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Order Management Representative
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service expertise and any relevant experience in order management. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Order Management Representative role. Share specific examples of how you've resolved customer queries or improved processes in the past.
Show Off Your Tech Skills:Since we’re looking for someone tech-savvy, make sure to mention your proficiency in Microsoft Office, especially Excel and Outlook. If you have experience with Oracle, definitely include that too—it could give you an edge!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Morgan Jones Recruitment Consultants
✨Know the Order Life Cycle
Familiarise yourself with the entire order life cycle, from entry to fulfilment. Be ready to discuss how you’ve managed orders in the past and any challenges you faced. This shows you understand the role and can handle the responsibilities.
✨Show Off Your Customer Service Skills
Prepare examples of how you've provided excellent customer service. Think about specific situations where you resolved issues or improved customer satisfaction. This will demonstrate your proactive approach and ability to communicate effectively.
✨Brush Up on Tech Skills
Since the role requires proficiency in Microsoft Office, especially Excel, make sure you’re comfortable discussing your experience with these tools. If you have any Oracle experience, highlight that too, as it could give you an edge.
✨Be Ready to Problem-Solve
Think of a few scenarios where you had to solve a problem quickly and efficiently. The interviewers will want to see your results-driven mindset, so be prepared to explain your thought process and the outcomes of your actions.
