At a Glance
- Tasks: Support customer orders and manage exports in a fast-paced environment.
- Company: Join a well-established organisation with a strong market presence.
- Benefits: Collaborative team culture and opportunities to develop export expertise.
- Other info: Diverse and inclusive workplace with excellent career growth potential.
- Why this job: Make a real impact while enhancing your skills in customer service and logistics.
- Qualifications: Experience in export/customs processes and strong organisational skills required.
The predicted salary is between 30000 - 40000 £ per year.
Support customer orders, exports & logistics in a fast-paced setting. Great team, varied role, strong customer focus. Ideal for candidates with export/customs experience and excellent organisation skills.
Location: Chester
Permanent | Full-time
Our client, a well-established organisation with a strong market presence, is seeking a Customer Services & Exports Administrator to support their busy operations function. This is a varied role combining customer service, order processing, and international export coordination.
Why join our client?
- Supportive and collaborative team culture
- Varied, fast-paced role with real impact
- Opportunity to develop export and logistics expertise
- Stable and reputable business
Key responsibilities
Customer & Sales Support- Process customer orders accurately and within deadlines
- Resolve payment, delivery, and service queries
- Collaborate with sales to share feedback and forecasting insights
- Maintain a high standard of customer service
- Prepare export and customs documentation for EU and ROW shipments
- Coordinate with vets, logistics providers, and import agents
- Plan and monitor order transit to ensure timely delivery
- Liaise with production planning on stock and forecasts
- Work with technical teams to resolve quality concerns
- Share relevant commercial information across departments
- Build strong relationships with logistics partners
- Support cost-effective, efficient delivery solutions
- Contribute to improving systems and processes
- Work collaboratively and escalate issues appropriately
- Manage workload to achieve objectives
About you
- Experience in export/customs processes (essential)
- Background in FMCG, manufacturing, logistics, or wholesale (preferred)
- Strong communication and organisational skills
- Customer-focused with a proactive mindset
Customer Services and Exports Administrator in Chester employer: Morgan Jones Recruitment Consultants
Join a well-established organisation in Chester that prides itself on a supportive and collaborative team culture, where your contributions in customer service and export coordination will have a real impact. With a focus on employee development, this fast-paced role offers the chance to enhance your expertise in logistics while working within a stable and reputable business that values diversity and inclusion.
Contact Details:
Morgan Jones Recruitment Consultants Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services and Exports Administrator in Chester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Morgan Jones Recruitment Consultants. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Morgan Jones Recruitment Consultants before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Services and Exports Administrator in Chester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Morgan Jones Recruitment Consultants:Your cover letter is your chance to shine! Tell us why you want to work at Morgan Jones Recruitment Consultants specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Morgan Jones Recruitment Consultants!
How to prepare for a job interview at Morgan Jones Recruitment Consultants
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
