At a Glance
- Tasks: Provide top-notch customer support and ensure compliance in a fast-paced freight operation.
- Company: Join a respected organisation in the transport and logistics sector.
- Benefits: Competitive salary, supportive team, and long-term career development opportunities.
- Other info: Diverse and inclusive workplace with opportunities for growth.
- Why this job: Make a real impact while developing your skills in a dynamic environment.
- Qualifications: 2 years of customer service experience and excellent communication skills.
Exciting opportunity for an experienced administrator or customer service professional to join a busy freight operation. Customer Support and Compliance Executive Location: Ashford, Kent Salary: £28,490 per annum Job Type: Full Time, Permanent, Monday – Friday, 08:30 - 17:00 Our client, a well-established organisation operating within the transport and logistics sector, is seeking a Customer Support and Compliance Executive to join their commercial support team. This is an excellent opportunity for a highly organised and customer-focused individual looking to develop their career within freight operations and compliance. Why Join Our Client? * Established and respected business within its sector * Varied and fast-paced role with excellent exposure across operations * Supportive and collaborative team environment * Opportunity to develop specialist freight and compliance knowledge * Long-term career development prospects The Role Working as part of a busy support function, you will provide high-quality service to freight customers while ensuring data accuracy, compliance standards and smooth operational processes. You will support account onboarding, customer administration, complaint resolution, and commercial activities, helping deliver an excellent customer experience. Key Responsibilities * Act as the first point of contact for customer enquiries * Handle customer queries and complaints professionally * Support customer onboarding and account management * Maintain accurate customer and operational records * Process bookings, vehicle lists and customs information * Manage customer system access and data maintenance * Produce customer communications and email campaigns * Quote freight rates and process payments * Investigate invoice and booking-related queries * Raise purchase orders and support reporting requirements * Identify opportunities for business growth and refer leads * Support system testing and continuous improvement initiatives * Assist with rate management, audits and compliance activities * Support data requests and operational investigations Requirements * 2 years customer service and telephone handling experience * Excellent verbal and written communication skills * Experience in working a fast-paced office role * Data management experience – must be able to manage accurate data entry across multiple systems to ensure compliance and prevent errors * Proven ability to resolve issues and work collaboratively with different departments * Adaptable and proactive in handling diverse tasks * Understanding of GDPR and ability to handle data requests * Excellent IT skills with experience using Salesforce/Dynamics/Coda desirable * Freight sector knowledge/European language desirable Morgan Jones is committed to creating a diverse and inclusive environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. About Morgan Jones: Morgan Jones Limited acts as an employment agency. By applying, you accept the Terms & Conditions as well as the Privacy, Cookie, and Data Retention Policy, which can be found on our website. Due to the high volume of applicants, we see that if you have not heard back from us within 72 hours, please assume that you have been unsuccessful on this occasion. To view other great opportunities, visit our website or follow Morgan Jones on your favourite social networks – Facebook
Customer Support and Compliance Executive in Ashford employer: Morgan Jones Recruitment Consultants
Morgan Jones Recruitment Consultants is an excellent employer, offering a unique opportunity for professionals to transition from industry to education in the vibrant town of Rotherham. With a strong commitment to employee growth, you will benefit from up to 50 days of annual leave and a teachers' pension scheme, all while being part of a supportive work culture that values innovation and inspires future engineers.
Contact Details:
Morgan Jones Recruitment Consultants Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support and Compliance Executive in Ashford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Morgan Jones Recruitment Consultants. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Morgan Jones Recruitment Consultants before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support and Compliance Executive in Ashford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Morgan Jones Recruitment Consultants:Your cover letter is your chance to shine! Tell us why you want to work at Morgan Jones Recruitment Consultants specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Morgan Jones Recruitment Consultants!
How to prepare for a job interview at Morgan Jones Recruitment Consultants
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
