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- Tasks: Join our team to support and optimise the Unit4 ERP platform, tackling user issues daily.
- Company: Morgan Hunt is a leading recruitment agency known for its commitment to diversity and excellence.
- Benefits: Enjoy hybrid working, generous leave, a fantastic pension scheme, and wellness perks.
- Why this job: Be part of a dynamic team, enhance your skills, and make a real impact in the public sector.
- Qualifications: Experience with Unit4 ERP is essential; strong problem-solving and communication skills are a must.
- Other info: This is a 12-month fixed-term contract based in Manchester with flexible working options.
The predicted salary is between 39600 - 43400 £ per year.
Morgan Hunt are working with a large public sector client who are looking for a Unit4 ERP Senior Support Analyst to join their team and play a key role in maintaining and optimising their Unit4 (Agresso) platform. The role is a 12 month FTC, with hybrid working in Manchester city Centre.
Responsibilities:
- Providing 1st and 2nd line support for Unit4 ERP system users across the organisation
- Troubleshooting functional and technical issues, escalating where appropriate
- Managing and resolving support tickets efficiently within SLA
- Working closely with Finance, HR, and other departments to support business processes
- Participating in system upgrades, testing, and patching activities
- Maintaining system documentation, user guides, and training materials
- Supporting configuration, workflows, and report building (e.g., using Excelerator or Smart Client)
Essential skills:
- Previous experience supporting Unit4 ERP (formerly Agresso), ideally in a multi-functional environment
- Candidates must be security cleared, or have lived in the UK for the last 5 years to be eligible for Security Clearance.
- Strong problem-solving skills and attention to detail
- Excellent communication skills and ability to work with technical and non-technical stakeholders
- Understanding of finance or HR business processes is a plus
- Familiarity with tools such as SQL, Excelerator, or workflow configuration is advantageous
Role Details:
- £47,650 - £51,450 per year
- 12 month Fixed Term Contract
- An exceptionally generous pension scheme with a significant employer contribution (average 27%) and range of options, including a tax-free lump sum at the point of retirement and injury, ill-health and life assurance benefits
- 25 days leave (increasing to 30 days over five years), plus 8 public holidays and an additional day off for the King's birthday. In addition, you'll be able to access a wide range of other types of leave as and when you need it, including generous maternity, paternity, shared parental leave and adoption options, as well as paid special leave for volunteering
- Season ticket loans, cycle to work scheme, flu vaccinations and eye tests
- Access to the Civil Service Sports & Leisure, giving discounted gym membership, high street discounts, free access to UK wide attractions and a free Tastecard
- A range of wellbeing benefits, including an employee assistance programme, flexible working options and family friendly policies, regular networking events and professional learning opportunities at work
- Hybrid working - Manchester based
Senior Helpdesk Support Analyst (Permanent) employer: Morgan Hunt
Contact Detail:
Morgan Hunt Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Helpdesk Support Analyst (Permanent)
✨Tip Number 1
Familiarise yourself with the Unit4 ERP system, especially if you have prior experience. Brush up on your knowledge of its functionalities and common issues users face, as this will help you stand out during interviews.
✨Tip Number 2
Network with current or former employees in similar roles. They can provide insights into the company culture and specific challenges faced in the position, which can be invaluable for tailoring your approach.
✨Tip Number 3
Highlight your problem-solving skills in conversations or interviews. Prepare examples of how you've successfully resolved technical issues in the past, particularly in a multi-functional environment.
✨Tip Number 4
Understand the importance of security clearance for this role. If you meet the criteria, be ready to discuss your eligibility and any relevant background checks that may expedite the hiring process.
We think you need these skills to ace Senior Helpdesk Support Analyst (Permanent)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Unit4 ERP and any relevant technical skills. Use keywords from the job description to demonstrate that you meet the essential criteria.
Craft a Compelling Cover Letter: In your cover letter, explain why you're interested in the role and how your background aligns with the responsibilities listed. Mention specific examples of your problem-solving skills and experience in supporting ERP systems.
Showcase Relevant Skills: Emphasise your familiarity with tools like SQL, Excelerator, and your understanding of finance or HR processes. This will help you stand out as a candidate who can hit the ground running.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Morgan Hunt
✨Showcase Your Unit4 ERP Experience
Make sure to highlight your previous experience with Unit4 ERP, especially in a multi-functional environment. Be prepared to discuss specific challenges you faced and how you resolved them, as this will demonstrate your problem-solving skills.
✨Communicate Clearly with Stakeholders
Since the role involves working closely with various departments like Finance and HR, practice explaining technical concepts in simple terms. This will show that you can effectively communicate with both technical and non-technical stakeholders.
✨Prepare for Troubleshooting Scenarios
Expect to be asked about troubleshooting functional and technical issues. Prepare examples of past incidents where you successfully diagnosed and resolved problems, and be ready to explain your thought process during these situations.
✨Familiarise Yourself with Relevant Tools
Brush up on tools such as SQL, Excelerator, and workflow configuration. Being able to discuss your familiarity with these tools will give you an edge, as they are advantageous for the role.
