Job Title
Housing and Support Officer - Hanwell (Permanent, Social Care)
Location
Hanwell, London
About the Role / Job Summary
A well-established charity is recruiting a Housing and Support Officer based in Hanwell to deliver person-centred support within a regulated supported housing setting. The role focuses on enabling residents to sustain tenancies, develop independent living skills and improve wellbeing. You will join a values-driven team that works with vulnerable adults and partner agencies to provide practical and emotional support, safeguarding, and tenancy-related guidance.
Key Responsibilities
- Deliver one-to-one and group support to residents to maintain tenancies and increase independent living skills.
- Create, review and maintain individual support plans and accurate case records.
- Conduct welfare checks, risk assessments and safeguarding referrals in line with policy.
- Signpost and liaise with external agencies including local authorities, health services and benefits advisors.
- Assist residents with budgeting, tenancy agreements, housing-related paperwork and accessing community resources.
- Respond to incidents and crises, applying de-escalation techniques and following incident reporting procedures.
- Contribute to service improvement, team meetings and handovers.
- Work rota patterns including some evening and weekend shifts as required to meet service needs.
Qualifications
- Minimum GCSEs or equivalent in English and Maths desirable.
- Relevant qualifications in housing, social care or supported housing (e.g., Level 2/3 Health and Social Care, Housing qualification) preferred.
- Enhanced DBS check or willingness to obtain one.
- All mandatory safeguarding and health & safety training as required by the employer.
Education Requirements
- Qualification in social care, housing, or a related vocational area is preferred but not mandatory for experienced candidates.
Experience Requirements
- Practical experience in housing support, supported housing, homelessness services or social care settings.
- Experience of creating support plans, conducting welfare checks and working with vulnerable adults.
- Strong communication, record-keeping and organisational skills.
- Experience working with multi-agency partners and understanding of safeguarding processes.
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Housing and Support Officer - Hanwell in Northolt employer: Morgan Hunt
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