Service Manager
Temporary (12 months)
Manchester
Monday - Friday 9am - 5pm
£20.04 per hour + holiday pay
Our Client
Morgan Hunt is partnering with a leading homelessness charity to recruit a Service Manager on a 12-month temporary basis. The role sits within a supported accommodation service for young people aged 18 - 25 who are homeless, at risk of homelessness, or have experienced rough sleeping. You will manage two accommodation buildings (one 12-bed, one 14-bed), lead a team of 13 staff across both services, and ensure high quality, safe, and outcomes focused support is delivered.
The Role
- Provide day - to - day operational leadership for two supported accommodation services and manage a team of 13 staff across both sites.
- Ensure contractual obligations and performance standards are met and maintained.
- Maintain appropriate staffing levels, rota oversight, and effective deployment of staff resources.
- Supervise, coach, and appraise staff, addressing performance and development needs.
- Provide direct client support via phone and in - person drop - ins, and oversee the quality of support delivered.
- Represent the organisation at partnership and strategic meetings, building effective relationships with local authority teams, commissioners, and statutory partners to secure appropriate referrals.
- Contribute to service development, policy reviews, and strategic discussions to improve outcomes for young people.
- Maintain accurate records, case files, and service statistics; produce reports and contribute to evaluation activities.
- Chair team meetings and case management meetings and ensure effective information sharing within safeguarding and data security protocols.
- Oversee health and safety and housing management duties for the buildings, including repairs oversight and risk management.
- Participate in the on-call rota and provide out-of-hours support when required.
The Candidate
- Proven experience in supported accommodation or homelessness services, ideally working with young people aged 18 - 25.
- Experience managing teams and delivering front - line services, including staff supervision and performance management.
- Demonstrable experience supporting people with complex needs, including mental health, substance misuse, offending behaviour, or care leaver status.
- Knowledge of benefits, housing management, and the criminal justice system as they relate to homelessness practice.
- Experience of risk assessment, safeguarding, information sharing, and data security practices.Proven ability to produce high - quality reports and use IT systems for data capture, queries, and reporting.
- Experience working with commissioners, statutory partners, and local authorities to deliver service outcomes.
Equal Opportunity Statement
Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.
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Service Manager in Manchester employer: Morgan Hunt
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