At a Glance
- Tasks: Provide 1st and 2nd line IT support to users via phone, email, and ticketing.
- Company: Join a leading public sector organisation at Canary Wharf.
- Benefits: Earn £250 per day with hybrid working options.
- Other info: Flexible shifts and opportunities for professional growth.
- Why this job: Make a difference in IT support while gaining valuable experience.
- Qualifications: Active SC clearance and experience in government required.
The predicted salary is between 31500 - 38500 £ per year.
Job Title
IT Helpdesk Analyst (SC Cleared)
Location
Canary Wharf
About the Role / Job Summary
Morgan Hunt is partnering with a leading public sector organisation to recruit an IT Helpdesk Analyst to join an established IT service function supporting regulatory work across multiple UK offices.
This is a 3-month contract providing 1st and 2nd line support to end users, with hybrid working requiring a minimum of three days per week on-site at one of the office locations.
Candidates must hold active SC clearance and have worked within government in the last 12 months.
The role requires flexible shift coverage within a Monday-Friday 08:00-18:00 pattern and is available on a short notice start date in approximately two weeks.
- Details
- 1 day per week in Canary Wharf
- 3 month contract (initial)
Key Responsibilities
- Deliver 1st and 2nd line IT support to end users via telephone, email, and ticketing system.
- Diagnose and resolve hardware faults for desktops, laptops, and peripherals, including repairs and replacements where appropriate.
- Troubleshoot software and system issues across Windows 10, Office 2016, and Office 365 applications.
- Manage personal ticket queue to SLA, prioritizing incidents and service requests.
- Perform user account administration in Active Directory and support Exchange mailbox configuration and troubleshooting.
- Maintain accurate incident records and update relevant knowledge base articles.
- Escalate complex issues to appropriate technical teams and follow through to resolution.
- Support endpoint configuration, imaging, and basic asset management tasks.
- Provide clear, professional user communication and maintain high customer service standards.
- Participate in rota-based shift coverage within the core working hours and assist with on-call or extended-hours support when required.
Qualifications
- Active SC Clearance required and evidence of government engagement within the last 12 months.
- ITIL Foundation certification or equivalent service management training preferred.
- Comp TIA A+ or equivalent hardware support certification desirable.
Education Requirements
- Minimum of A-levels or equivalent vocational qualification. A degree in computing, information systems, or a related discipline is desirable but not essential.
Experience Requirements
- Proven experience providing 1st and 2nd line support in a professional or public sector environment.
- Practical experience with Active Directory user and group management and Exchange services.
- Hands-on experience with Windows 10 administration and O365 user support.
- Experience diagnosing and repairing desktop and laptop hardware faults and supporting peripherals.
- Demonstrable time management and prioritization skills in a busy service desk environment.
- Experience working with IT ticketing systems and maintaining accurate records.
Candidates must hold active SC clearance and have worked within government in the last 12 months.
Morgan Hunt is an equal opportunities employer.
Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.
SC Cleared IT Helpdesk Analyst in London employer: Morgan Hunt
As a leading higher education institution in Birmingham, we pride ourselves on fostering a collaborative and innovative work culture that prioritises academic excellence and student engagement. Our commitment to professional development ensures that our lecturers have ample opportunities for growth, while our vibrant community encourages meaningful contributions to the field of accounting and finance. Join us to make a significant impact on the next generation of professionals in a supportive and dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land SC Cleared IT Helpdesk Analyst in London
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Morgan Hunt.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Morgan Hunt. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace SC Cleared IT Helpdesk Analyst in London
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Morgan Hunt.
How to prepare for a job interview at Morgan Hunt
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Morgan Hunt's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Morgan Hunt offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
