At a Glance
- Tasks: Lead and manage the Collection and Income Generation Team for Council Tax and Business Rates.
- Company: Join a supportive Public Sector client based in East Sussex, with remote work options.
- Benefits: Full-time home working, competitive pay, and opportunities for professional growth.
- Other info: Dynamic role with a focus on continuous improvement and customer service excellence.
- Why this job: Make a real difference in community recovery efforts while developing your leadership skills.
- Qualifications: Experience in revenue collection and team management is essential.
The predicted salary is between 29096 - 35562 £ per year.
Are you an Interim Recovery Team Leader looking for work in East Sussex or remotely from home?
Morgan Hunt's Public Sector and Government client based in East Sussex is looking to recruit an Interim Recovery Team Leader to lead and manage the Collection and Income Generation Team, including the Revenues and Benefits visiting function, providing dedicated operational leadership for Council Tax and Business Rates collection and recovery.
This post has been created to provide additional operational leadership and support the continued development of the client's Council Tax and Business Rates collection and recovery function.
This assignment has been deemed inside of IR35 and will offer full time home working.
Ideally, the successful candidate will have the ability to
- Proficiently use the Academy MRI Revenues and Benefits processing system
- Lead, manage and develop the Recovery Team, setting clear priorities, allocating work and providing day-to-day direction, support and technical guidance, including conducting regular one-to-one meetings and appraisals.
- Lead the effective delivery of Council Tax and Business Rates collection activity, with a clear focus on maximising in-year collection and reducing arrears and aged debt.
- Use Council Tax and Business Rates debt, collection and caseload information to identify trends, risks, high-value cases and opportunities for targeted recovery and income generation activity.
- Plan and coordinate targeted recovery campaigns and interventions, including appropriate early engagement with customers and effective escalation of cases through statutory recovery processes.
- Oversee complex, high-value and sensitive recovery cases, ensuring appropriate action is taken to progress cases effectively and that decisions and actions are timely, evidence based, consistent, proportionate and properly recorded.
- Lead and manage the Revenues and Benefits visiting function, ensuring visiting workloads are appropriately prioritised and allocated, staff are effectively supported and managed, and visits are completed to the required standard.
- Monitor team and service performance, including visiting workloads and outcomes, against agreed measures.
Ensure resources are deployed effectively, identify emerging issues and take appropriate action where performance is off track.
- Work collaboratively with Revenues processing colleagues and other Council services to resolve issues that affect billing, collection, recovery or customer outcomes and to ensure effective end-to-end case management.
- Maintain effective working relationships with external partners, enforcement agents, courts and other organisations involved in recovery activity, monitoring delivery and escalating issues where appropriate.
- Prepare for and attend court hearings in relation to Council Tax and Business Rates recovery proceedings, presenting the Council's cases as required.
- Support the development, review and consistent application of recovery procedures, ensuring compliance with relevant legislation, Council policy, data protection requirements and good practice.
- Promote a fair and customer-focused approach to debt recovery, including early identification of vulnerability and financial difficulty and appropriate signposting or referral for support.
- Provide coaching, feedback and development to team members, support effective performance management and promote a culture of continuous improvement and high-quality customer service.
- Support service development and change, including testing and evaluating revised collection, recovery and visiting approaches, processes and ways of working, and making evidence based recommendations.
If you're looking to work from home for a Public Sector and Government client based in East Sussex, and feel you meet the essential criteria outlined above to be an interim Recovery Team Leader.
Morgan Hunt is an equal opportunities employer.
Job suitability is assessed in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.
Interim Recovery Team Leader in England employer: Morgan Hunt
As a leading higher education institution in Birmingham, we pride ourselves on fostering a collaborative and innovative work culture that prioritises academic excellence and student engagement. Our commitment to professional development ensures that our lecturers have ample opportunities for growth, while our vibrant community encourages meaningful contributions to the field of accounting and finance. Join us to make a significant impact on the next generation of professionals in a supportive and dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Interim Recovery Team Leader in England
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Morgan Hunt, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Morgan Hunt and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Interim Recovery Team Leader in England
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Morgan Hunt and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Morgan Hunt
✨Get to Know Public Sector Values
Before your interview with Morgan Hunt, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Morgan Hunt.
