Head of Network & Customer Operations - Hybrid in England

Sector: Professional ServicesReference: JN -102026-226141_1793269261Cyber Operations ManagerOverviewOur client is seeking a Cyber Operations Manager to lead the day-to-day operation of its cyber security function while driving the ongoing development of security operations, detection and response capabilities. This is a technical leadership role with a 50/50 split between people management and hands-on cyber security operations. The position has been created following a team restructure, with the objective of increasing the organisation's technical cyber security capability through the appointment of a strong technical team leader. The Cyber Operations Manager will be responsible for leading a team of three Cyber Security Analysts and will act as a senior technical escalation point across cyber security operations. Key ResponsibilitiesSecurity Operations LeadershipLead and manage the day-to-day cyber security operations function. Provide leadership, coaching and development to a team of three Cyber Security Analysts. Act as a technical escalation point for security incidents and operational challenges. Manage team priorities and workloads. Drive continuous improvement of cyber security operations capabilities. Incident Response & Cyber DefenceLead cyber security incident investigations. Coordinate containment, eradication and recovery activities during security incidents. Support the development and maintenance of incident response procedures and playbooks. Remain effective in high-pressure operational situations. Security Monitoring & DetectionSupport and improve security monitoring and detection capabilities. Develop and enhance detection rules and operational security controls. Utilise threat intelligence and threat hunting techniques to improve detection and response capabilities. Contribute to ongoing improvements in security operations effectiveness. Vulnerability & Security Operations ManagementSupport vulnerability management activities and drive timely remediation of identified risks. Work with internal technology teams to improve operational security outcomes. Support the ongoing enhancement of security tooling and cyber defence capabilities. Vendor & Stakeholder ManagementManage relationships with outsourced security providers and security partners. Hold suppliers accountable for agreed service delivery. Work collaboratively with internal IT teams and Risk & Compliance stakeholders. Communicate technical risks and cyber security issues to both technical and non-technical audiences. Embed cyber security considerations into technology projects and operational initiatives. Essential Experience & SkillsApplicants should be able to demonstrate: At least 5 years' relevant cyber security experience. Experience working within a regulated environment such as: Legal servicesProfessional servicesFinancial servicesExperience leading cyber security operations teams. Experience coaching, developing and managing cyber security professionals. Strong incident response experience. Experience leading cyber security investigations and recovery activities. Technical expertise across: Microsoft AzureMicrosoft Entra IDSIEM technologiesDetection engineeringEndpoint securityEmail securityIdentity and Access Management (IAM)Vulnerability managementNetwork securitySASE technologiesExperience improving operational cyber security capabilities. Experience developing detection rules and response playbooks. Experience using threat intelligence and threat hunting techniques. Experience managing outsourced security providers. Strong stakeholder management and communication skills. Ability to communicate technical concepts and risks to non-technical stakeholders. Desirable ExperienceThe following experience would be advantageous: Experience within a global law firm environment. Experience transforming or maturing security operations functions. Experience working with managed SOC services. Experience with security automation initiatives. Experience participating in or supporting purple team activities. Experience enhancing cyber security operations through process and capability improvements. QualificationsThe following qualifications are desirable: CISSPCISMGIACEquivalent demonstrable experience will also be considered. Team StructureReports into: Head of DepartmentDirect Reports: 3 Cyber Security AnalystsManagement / Hands-on Split: 50% Leadership / 50% TechnicalWhat This Role IsCyber Operations ManagerSecurity Operations ManagerSOC Leadership roleTechnical Cyber Security Team LeaderIncident Response & Security Operations leadership positionWhat This Role Is NotGovernance, Risk & Compliance (GRC) ManagerInformation Security Governance roleIT Audit roleCompliance-focused security positionPolicy-only Information Security roleMorgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.