Floor Layer - Voids & Repairs in Altrincham

Job Title: Floor Layer - Voids and Repairs
Location: South Manchester
Contract Type: Temporary
Hourly Rate: Up to £40 per hour

1. Job Purpose

To undertake flooring installation, replacement and repair works across the housing organisation's properties, with a primary focus on void properties, responsive repairs and planned maintenance.
The postholder will be responsible for ensuring that flooring is installed, repaired and finished to a high standard, meeting the organisation's quality requirements, health and safety standards and lettable property standards.
The role will involve preparing floor surfaces, measuring and cutting flooring materials, installing a range of floor coverings and carrying out repairs in both vacant and occupied properties. The postholder will work closely with other maintenance operatives and supervisors to ensure properties are completed efficiently and returned to occupation within agreed timescales.
The successful candidate will demonstrate good technical skills, attention to detail, a commitment to customer service and the ability to work independently while contributing to a wider property maintenance team.

2. Key Responsibilities

A. Voids and Property Refurbishment

• Carry out flooring installation and replacement works in void properties to meet the organisation's agreed lettable standards.
• Remove existing floor coverings where required, ensuring materials are handled and disposed of safely.
• Inspect floor surfaces and identify defects, uneven areas, damage or other issues that may affect the installation of new flooring.
• Prepare subfloors, including cleaning, levelling, filling and applying appropriate primers or smoothing compounds.
• Install a range of floor coverings, including vinyl, safety flooring, carpet, carpet tiles, laminate and other specified materials, in accordance with the required specification and level of competence.
• Measure, cut, fit and finish flooring accurately to ensure a professional and durable result.
• Fit appropriate thresholds, trims, edging and other finishing components.
• Ensure flooring is properly secured, with appropriate joints, seams and edges finished to the required standard.
• Coordinate with other trades to ensure flooring works are completed at the appropriate stage of the void refurbishment process.
• Identify and report subfloor defects, dampness, suspected structural issues or other conditions that may prevent a satisfactory installation.
• Ensure completed flooring is clean, safe, presentable and ready for inspection and handover.

B. Responsive Repairs and Maintenance

• Attend allocated flooring repair jobs in occupied properties, communal areas and other housing organisation premises.
• Undertake repairs to damaged, loose, lifting, worn or defective floor coverings.
• Replace sections of flooring where appropriate and carry out localised repairs to minimise disruption and unnecessary costs.
• Repair or replace damaged thresholds, trims, edging and associated flooring components.
• Investigate reported flooring defects and determine suitable repair methods within the scope of the role.
• Respond to urgent flooring repairs as directed by the supervisor, including addressing defects that present a trip hazard or other safety concern.
• Ensure that flooring repairs are completed efficiently and to an appropriate standard, minimising repeat visits.
• Identify where a repair is not suitable and recommend replacement or further investigation through the appropriate reporting process.
• Maintain safe access through properties and ensure residents are informed of any temporary restrictions caused by the work.

C. Quality and Technical Standards

• Complete all flooring works in accordance with manufacturer instructions, relevant product specifications, applicable standards and the organisation's procedures.
• Ensure subfloors are suitably prepared before installation and that flooring materials are appropriate for the intended location and use.
• Check measurements, material quantities, floor levels and finishes before completing work.
• Ensure suitable adhesives, underlays, primers and smoothing compounds are selected and used correctly.
• Follow appropriate installation requirements for wet areas, kitchens, bathrooms, communal areas and other locations requiring specific flooring performance.
• Identify and report any suspected asbestos-containing materials or other hazardous substances before disturbing existing floor coverings, adhesives or subfloor materials.
• Rectify workmanship defects identified during inspections or reported through the organisation's quality assurance process.
• Maintain high standards of workmanship and contribute to achieving a right-first-time repairs service.

D. Resident and Customer Service

• Provide a professional, courteous and respectful service when working in residents' homes.
• Explain the work to be undertaken and communicate any access requirements, delays or additional works where appropriate.
• Protect residents' belongings and existing fixtures and fittings from damage, dust and debris.
• Maintain privacy, confidentiality and respect for residents' individual circumstances.
• Keep work areas clean, secure and safe throughout the duration of each job.
• Remove waste and surplus materials in accordance with the organisation's procedures.
• Report resident concerns, complaints, access difficulties and any safeguarding concerns through the appropriate channels.
• Demonstrate a commitment to improving resident satisfaction and delivering a reliable, customer-focused service.

E. Health, Safety and Environmental Compliance

• Comply with relevant health and safety legislation, risk assessments, method statements and organisational policies.
• Use appropriate personal protective equipment (PPE) and ensure tools and equipment are operated safely.
• Follow safe working practices when using cutting tools, adhesives, powered equipment and floor preparation machinery.
• Follow relevant control measures for dust, fumes, manual handling, hazardous substances and ventilation.
• Apply appropriate procedures when handling adhesives, primers, levelling compounds and other products subject to COSHH requirements.
• Stop work and report suspected asbestos-containing materials or other hazardous substances before disturbing them.
• Maintain safe working areas and prevent trip hazards arising from tools, materials, loose flooring or unfinished surfaces.
• Report accidents, incidents, near misses, defective equipment and unsafe conditions promptly.
• Minimise waste and dispose of removed flooring, packaging and other materials responsibly and in accordance with organisational requirements.

F. Materials, Equipment and Administration

• Ensure the correct flooring materials, tools and equipment are available before attending jobs wherever practicable.
• Measure and estimate material requirements accurately to reduce waste and unnecessary expenditure.
• Use materials responsibly and demonstrate value for money.
• Maintain tools and equipment in a clean, safe and serviceable condition.
• Complete job sheets, mobile working records, timesheets and material usage records accurately and within required timescales.
• Record work completed, outstanding defects, additional requirements and any follow‑on works needed.
• Report material shortages, failed access, delays and variations to the supervisor or relevant team.
• Follow procedures for the collection, storage and security of materials, keys and property access devices.

G. Teamwork and Service Delivery

• Work collaboratively with other maintenance operatives, including plumbers, electricians, joiners, decorators and general builders.
• Liaise with supervisors, surveyors, planners and other colleagues to coordinate work and support the timely completion of voids and repairs.
• Manage allocated workloads effectively and prioritise jobs in line with service requirements.
• Attend team meetings, toolbox talks and training sessions as required.
• Maintain a flexible and professional approach to changing operational priorities.
• Identify opportunities to improve working practices, reduce repeat repairs and improve the quality and efficiency of the flooring service.
• Undertake other reasonable duties consistent with the role, skills and level of responsibility.

3. Person Specification

Essential Requirements

• Relevant flooring qualification, such as an NVQ in Floorcovering Occupations or an equivalent recognised qualification.
• Demonstrable experience in floor laying, flooring installation or flooring repairs within a property maintenance, construction or similar environment.
• Practical experience preparing subfloors and installing, replacing or repairing floor coverings.
• Ability to measure, cut, fit and finish flooring accurately.
• Knowledge of common flooring materials, adhesives, underlays, trims and preparation products.
• Ability to identify defects in floor coverings and recognise when subfloor issues require further investigation.
• Understanding of safe working practices, manual handling and the appropriate use of tools and equipment.
• Awareness of hazardous materials, including the risks associated with disturbing suspected asbestos-containing floor tiles, adhesives or other materials.
• Ability to work independently, manage allocated workloads and meet agreed deadlines.
• Good attention to detail and a commitment to delivering high-quality workmanship.
• Good communication and customer service skills, particularly when working in occupied properties.
• Ability to complete job records and use mobile devices or electronic job management systems.
• Full, valid UK driving licence.

Desirable Requirements

• Experience working for a housing association, local authority or other social housing provider.
• Experience of void property refurbishment and working to a defined lettable standard.
• Experience installing a variety of floor coverings, including vinyl, safety flooring, carpet, carpet tiles and laminate.
• Experience undertaking responsive repairs in occupied residential properties.
• Relevant health and safety training, including asbestos awareness and COSHH.
• Experience using mobile working applications and electronic repairs management systems.
• Knowledge of quality assurance procedures and first‑time fix performance measures.

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