At a Glance
- Tasks: Coordinate plumbing jobs, manage customer communication, and ensure efficient scheduling.
- Company: Join a dynamic plumbing business focused on excellent service.
- Benefits: Competitive pay, supportive team environment, and opportunities for growth.
- Other info: Fast-paced role with potential for career advancement.
- Why this job: Be the backbone of operations and make a real difference in customer satisfaction.
- Qualifications: Strong organisational skills and excellent communication abilities.
The predicted salary is between 24000 - 28000 £ per year.
To support the day-to-day operations of a plumbing business by coordinating jobs, managing customer communication, and ensuring engineers are scheduled efficiently. The role is key to delivering a responsive and organised service to customers.
- Scheduling & Job Management
- Schedule and dispatch plumbers for reactive and planned works (e.g., leaks, boiler issues, installations)
- Manage engineer diaries and prioritise urgent/emergency call-outs
- Track job progress from booking through to completion
- Ensure jobs are completed within agreed timeframes
- Customer & Client Communication
- Act as first point of contact for tenants, clients, and contractors
- Handle booking appointments and providing updates
- Respond to queries relating to gas servicing, breakdowns, and safety checks
- Compliance & Certification Administration & Data Management
- Input job details, engineer notes, and updates into internal systems
- Maintain databases, spreadsheets, and filing systems
- Documentation & Reporting
- Generate and process job sheets, invoices, and reports
- Ensure accurate documentation for audits and inspections
- Support contract administration for housing associations, councils, or private clients
- General Office Support
- Support onboarding admin for engineers (certifications, records)
- Assist with ad hoc administrative duties
Administration Officer employer: Morgan Hunt
Morgan Hunt is an excellent employer, offering a supportive work culture that values teamwork and communication. As an Administration Officer, you will benefit from opportunities for professional growth while contributing to a responsive service in the plumbing industry. Located in a dynamic environment, the company prioritises employee well-being and development, ensuring that every team member feels valued and empowered.
We think you need these skills to ace Administration Officer
Job Scheduling
Customer Communication
Diary Management
Job Tracking
Appointment Booking
Query Response
Data Entry
