Contract: 12 months, with the option to extend for a further two years
Hours: Full-time, 40 hours per week
Working Pattern: Rota-based, Monday to Saturday
Location: SE18 6BJ
About the Role
We are seeking a compassionate, approachable and motivated Day Centre Worker to support people experiencing rough sleeping, homelessness, substance use, poor mental health and social isolation.
The successful candidate will build trusting relationships with guests, provide practical and emotional support, and help people access the services and opportunities they need to improve their wellbeing and move towards greater stability and independence.
Working closely with colleagues and partner organisations, the Day Centre Worker will help ensure that guests receive coordinated, person-centred support. The role requires a non-judgemental approach, an understanding of the challenges people face, and the ability to support individuals at their own pace while respecting their choices, dignity and lived experience.
Working Hours
This is a full-time position of 40 hours per week, working on a rota basis between Monday and Saturday.
The anticipated working pattern includes:
Monday: 9.00 am - 5.00 pm (8 hours)
Tuesday: 9.00 am - 5.00 pm (8 hours)
Saturday: 9.00 am - 3.00 pm (6 hours)
Additional shifts: There may be opportunities to work on Thursday and Friday, 7.30 am - 11.00 am.
The final rota will be agreed with the successful candidate in line with service requirements.
Key Responsibilities
The successful candidate will demonstrate:
- Experience of working with, supporting or engaging people experiencing homelessness, rough sleeping, substance use, poor mental health or social exclusion.
- Strong communication and interpersonal skills, with the ability to build positive relationships with people from diverse backgrounds.
- A compassionate, patient and non-judgemental approach.
- The ability to listen effectively and provide practical and emotional support while respecting individual choice and dignity.
- An understanding of safeguarding, confidentiality, professional boundaries and appropriate information sharing.
- Good organisational skills and the ability to maintain accurate records and follow agreed procedures.
- The ability to work independently and collaboratively as part of a team.
- Confidence in communicating with partner agencies and helping people navigate complex services.
- A flexible approach to working hours and the ability to work on a rota basis, including Saturdays.
- A commitment to equality, inclusion, person-centred support and reducing stigma.
- Experience working in a day centre, homelessness service, outreach project, recovery service or similar setting.
- Relevant lived experience, where the candidate chooses to share this and it is appropriate to the role.
- Knowledge of local housing, health, substance use treatment, benefits and community support services.
- Experience using case management systems and completing support records, assessments or outcome monitoring.
- Experience supporting people through crisis, relapse, hospital discharge, prison release or transitions into accommodation.
- Relevant training or qualifications in health and social care, homelessness, mental health, substance use, safeguarding or peer support.
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