Location: Westminster and Camden, London
Hub: Farringdon
Shift Pattern: Rota basis, Monday to Sunday
Shifts: Early and late shifts
About the Role
We are seeking a dedicated and compassionate Outreach Worker to engage with members of the Roma community experiencing rough sleeping and homelessness across Westminster, Camden and wider London.
The successful candidate
must be fluent in speaking with the Roma community and confident in building positive relationships to help individuals access accommodation, essential services and specialist support. This role requires a proactive, person-centred and trauma-informed approach to outreach, advocacy and homelessness support.
Key Responsibilities
- Conduct outreach shifts to engage with people experiencing rough sleeping and homelessness, particularly within the Roma community.
- Build trusting, professional relationships using a person-centred, trauma-informed and culturally sensitive approach.
- Identify individuals requiring accommodation, welfare, healthcare, mental health, substance misuse or other specialist support.
- Complete needs assessments and develop personalised support and move-on plans.
- Assist individuals in accessing emergency accommodation, hostels, supported housing and longer-term accommodation.
- Advocate for service users with housing providers, local authorities, healthcare professionals, benefits services and other statutory organisations.
- Support access to welfare benefits, healthcare, identification documents and other essential services.
- Work collaboratively with homelessness services, charities and multidisciplinary teams to coordinate effective support.
- Maintain accurate and timely case notes, records and handovers.
- Identify and respond appropriately to safeguarding concerns and potentially high-risk situations.
- Promote independence, dignity, equality, choice and inclusion while helping individuals move away from rough sleeping.
Fluency and confidence in communicating with the Roma community.
- Experience or a strong understanding of homelessness, rough sleeping or outreach support.
- Excellent communication, engagement and relationship-building skills.
- Ability to work sensitively with individuals experiencing multiple disadvantages.
- Understanding of safeguarding, confidentiality and professional boundaries.
- Ability to work flexibly across a rota, including early and late shifts, Monday to Sunday.
- A proactive, resilient and compassionate approach to supporting vulnerable individuals.
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