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- Tasks: Be the first point of contact for members and handle enquiries with professionalism.
- Company: Join a respected Royal College and support professionals in their careers.
- Benefits: Enjoy hybrid working, full training, and a supportive team environment.
- Why this job: Make a real difference during a busy period while gaining valuable experience.
- Qualifications: Customer service experience and knowledge of Salesforce CRM are essential.
- Other info: Temporary role for 2-3 months with excellent career development opportunities.
The predicted salary is between 1300 - 1800 £ per month.
Membership Services Adviser – Royal College – Temporary (2-3 months) – Start immediately
Our client, a Royal College, is seeking Membership Services Advisers to join their team during their busiest period of the year. This is a fantastic opportunity to be part of a respected membership organisation, supporting professionals at every stage of their career. The role is temporary for approximately 2-3 months, starting as soon as possible, and offers hybrid working with 2 days per week in the office.
The Role
As a Membership Services Adviser, you will act as the first point of contact for members, prospective members, and key stakeholders. You will deliver a high-quality, professional service across multiple communication channels, ensuring all enquiries and requests are handled efficiently and within agreed KPIs. You will play a key role in maintaining excellent relationships with members while supporting operational activity during a peak period.
Key Responsibilities
- Acting as the first point of contact for members, potential members, and stakeholders
- Responding to enquiries via telephone, email, and other communication channels
- Providing accurate information and guidance on membership services and processes
- Managing and updating records using Salesforce CRM
- Handling inbound queries and carrying out outbound engagement where required
- Supporting membership applications, renewals, and general requests
- Delivering a consistently high standard of customer service and member experience
- Working collaboratively with internal teams to resolve queries effectively
- Ensuring all work meets service level agreements and KPIs
Full training will be provided to support you in the role.
About You
- Previous experience in a customer service or membership-focused role
- Strong working knowledge of Salesforce CRM (essential)
- Excellent communication skills, both written and verbal
- Confident handling a high volume of enquiries in a busy environment
- Highly organised with strong attention to detail
- A professional, friendly, and member-focused approach
- Experience within awards, professional bodies, or membership organisations would be highly desirable
Membership Services Advisor employer: Morgan Hunt UK Ltd
Contact Detail:
Morgan Hunt UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Services Advisor
✨Tip Number 1
Get to know the company! Research the Royal College and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for members, it's crucial to convey information clearly and confidently. Role-play common scenarios with a friend or family member to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights into the role and the company culture, plus it might just give you an edge when it comes to landing that interview.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application. Plus, it shows you're serious about the role and want to be part of our community. Don't miss out on this opportunity!
We think you need these skills to ace Membership Services Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Membership Services Adviser role. Highlight your customer service experience and any relevant skills, especially with Salesforce CRM, to show us you're the perfect fit!
Show Off Your Communication Skills: Since you'll be the first point of contact for members, it's crucial to demonstrate your excellent communication skills. Use clear and professional language in your application to reflect how you would interact with our members.
Be Organised and Detail-Oriented: We love candidates who are organised and pay attention to detail! Make sure your application is free from typos and clearly structured. This will show us that you can handle the high volume of enquiries we receive.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at the Royal College.
How to prepare for a job interview at Morgan Hunt UK Ltd
✨Know Your Membership Services
Familiarise yourself with the specific membership services offered by the Royal College. Understand their processes, benefits, and how they support professionals at different career stages. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Master Salesforce CRM
Since a strong working knowledge of Salesforce CRM is essential, take some time to brush up on your skills. If you have experience with it, be ready to discuss how you've used it in previous roles. If not, consider watching tutorials or reading up on its features to demonstrate your willingness to learn.
✨Practice Your Communication Skills
As you'll be the first point of contact for members and stakeholders, practice your verbal and written communication skills. Role-play common scenarios you might encounter, such as handling enquiries or providing information about membership services. This will help you feel more prepared and confident during the interview.
✨Showcase Your Customer Service Experience
Prepare examples from your previous customer service roles that highlight your ability to handle high volumes of enquiries and maintain a professional, friendly approach. Be ready to discuss how you’ve resolved issues and built relationships with customers, as this will demonstrate your suitability for the Membership Services Adviser position.
