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- Tasks: Lead and support a dynamic Member Services team during a busy period.
- Company: Join a multi-award-winning recruitment business with a focus on equality.
- Benefits: Hybrid working, competitive pay, and the chance to make an immediate impact.
- Other info: Opportunity for professional growth in a fast-paced, supportive setting.
- Why this job: Perfect for proactive leaders wanting to enhance service quality and team performance.
- Qualifications: 2+ years in a supervisory role within customer-focused environments.
The predicted salary is between 35000 - 45000 £ per year.
We're seeking an experienced interim team leader to provide short term support to their Member Services team during a particularly busy period, driven by high service demand, CRM transition activity, and ongoing recruitment. Working closely with the Senior Member Services Manager and existing Team Leaders, you'll add vital leadership capacity, directly supporting a team of 10 permanent staff alongside temporary colleagues. This role is focused on ensuring service stability, strengthening operational performance, reducing compliance risk, enhancing quality oversight, and enabling senior managers to focus on strategic planning for the annual renewals campaign. The role is for 6 months and is hybrid working - 2 days in the office and 2 remote.
Key responsibilities include:
- Providing day-to-day leadership and operational support to the Member Services team
- Maintaining service quality and performance during periods of change and increased demand
- Supporting risk reduction through strong compliance and process oversight
- Enhancing team effectiveness and service delivery standards
- Creating additional management capacity to support planning for annual renewals
This is an excellent opportunity for a proactive, hands-on leader with strong service management experience to make an immediate impact in a busy environment.
About You
- At least 2 years' supervisory experience in a membership or customer-focused environment
- Experience leading teams in high-volume service settings
- Strong customer service, complaint resolution, and problem-solving skills
- Experience managing day-to-day operations, quality, and compliance
- Skilled in coaching, motivating, and developing team members
- Confident handling escalations and service challenges under pressure
- Experience using CRM systems (Salesforce desirable)
- Good understanding of GDPR and data protection
- Excellent communication skills with a calm, practical leadership approach
Member Services Team Leader employer: Morgan Hunt UK Ltd
Contact Detail:
Morgan Hunt UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Member Services Team Leader
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for opportunities. A friendly chat can lead to insider info about roles that might not even be advertised yet.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, and think about how your experience aligns with their needs. Practise common interview questions and have some examples ready to showcase your leadership skills.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. It shows your enthusiasm for the role and gives you another chance to highlight why you're the perfect fit.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of exciting roles, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Member Services Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your supervisory experience and any relevant achievements in customer service or team leadership to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the Member Services Team Leader role. Share specific examples of how you've led teams through busy periods and improved service quality in the past.
Showcase Your Problem-Solving Skills: In your application, don’t shy away from discussing challenges you've faced in previous roles. We love to see how you’ve tackled issues, especially in high-pressure environments, so give us the details!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Morgan Hunt UK Ltd
✨Know Your Stuff
Make sure you’re familiar with the key responsibilities of the Member Services Team Leader role. Brush up on your knowledge of CRM systems, especially Salesforce, and be ready to discuss how you've maintained service quality and performance in previous roles.
✨Showcase Your Leadership Skills
Prepare examples that highlight your supervisory experience and how you've successfully led teams in high-pressure environments. Think about specific situations where you’ve motivated team members or resolved conflicts effectively.
✨Demonstrate Problem-Solving Prowess
Be ready to tackle hypothetical scenarios related to customer service challenges. Show how you would handle escalations and ensure compliance while maintaining a calm and practical approach. This will demonstrate your ability to think on your feet.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, ongoing projects, and the company’s approach to service delivery. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.