We are recruiting for an experienced and compassionate Hub Navigator to support individuals experiencing homelessness, rough sleeping, and multiple disadvantages across Newham.
Hub Navigator - Newham, East London
Location: Newham, East London
Contract: 6-Month Assignment (Potential Extension)
Hours: Full-Time, 37.5 Hours per Week
Working Pattern: Monday to Friday, shifts between 9:00am-9:00pm (3 shift patterns), with occasional weekend cover
This is a rewarding opportunity to work closely with people living in temporary accommodation or those who have experienced long-term street homelessness. You will provide intensive, person-centred support, helping individuals overcome challenges, access essential services, and achieve positive, sustainable outcomes.
Working with a caseload of individuals with complex needs, you will deliver flexible and tailored interventions that empower people to build independence, improve wellbeing, and secure long-term stability.
Key Responsibilities
- Build and maintain positive, trusting relationships with individuals experiencing homelessness and complex needs.
- Deliver intensive, proactive, and person-centred support.
- Manage a caseload of clients and develop tailored support plans.
- Support individuals to access housing, healthcare, welfare benefits, substance misuse services, and other specialist support.
- Work collaboratively with partner agencies and multidisciplinary teams to coordinate effective support.
- Advocate for clients and help them navigate services and systems.
- Promote independence, resilience, and long-term positive outcomes.
- Maintain accurate records, reports, and case notes in line with organisational requirements.
- Engage individuals who may be resistant or reluctant to access support services.
About You
To be successful in this role, you will have:
- Previous experience supporting people experiencing homelessness, rough sleeping, or multiple disadvantages.
- Experience managing a caseload and delivering person-centred support plans.
- A strong understanding of complex needs, including mental health, substance misuse, offending behaviour, or social exclusion.
- Excellent communication and relationship-building skills.
- The ability to engage and motivate hard-to-reach clients.
- Experience working collaboratively with external agencies and support services.
- Strong organisational and record-keeping skills.
- A resilient, proactive, and empathetic approach to supporting vulnerable adults.
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Hub Navigator employer: Morgan Hunt UK Ltd
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