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For Companies At a Glance
- Tasks: Support residents at risk of homelessness and create a welcoming environment.
- Company: YMCA St Paul's Group, dedicated to community support and positive change.
- Benefits: Competitive pay, flexible shifts, and the chance to make a real difference.
- Why this job: Join a dynamic team and help vulnerable people thrive in their communities.
- Qualifications: Experience in social care or housing support and strong communication skills.
- Other info: Opportunity for personal growth and making a lasting impact.
The predicted salary is between 29000 - 42000 £ per year.
YMCA St Paul's Group is looking for a compassionate and proactive Housing Support Officer to join our team in Hanwell. You'll be the first point of contact for residents and play a key role in creating a safe, supportive, and welcoming environment for people at risk of homelessness. This is a varied, hands-on role where your work will make a real difference - from day-to-day support and reception duties to promoting safety, well-being, and independence.
Key Responsibilities
- Manage a caseload of residents and develop personalised support plans
- Monitor rent accounts and take early action to prevent arrears
- Promote tenancy compliance and respond appropriately to anti-social behaviour
- Support residents to access training, employment, and community opportunities
- Carry out reception duties and contribute to health & safety, including first aid and fire safety
- Maintain accurate records and work collaboratively with internal teams and external partners
About You
- Experience supporting vulnerable people (housing, advice, or social care settings preferred)
- Strong communication and organisational skills
- Empathetic, resilient, and confident when managing challenging situations
- Flexible and able to work shifts, including evenings and weekends
If you're passionate about supporting others, enjoy a dynamic role, and want to contribute to positive change within the community, we'd love to hear from you. Apply today or get in touch to find out more.
Housing and Support Officer employer: Morgan Hunt UK Ltd
Contact Detail:
Morgan Hunt UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing and Support Officer
✨Tip Number 1
Network like a pro! Reach out to people in the housing and support sector, especially those connected to YMCA St Paul's Group. A friendly chat can open doors and give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for the interview by practising common questions related to housing support. Think about your experiences with vulnerable people and how you can showcase your empathy and resilience. We want you to shine!
✨Tip Number 3
Showcase your passion for helping others! During interviews, share specific examples of how you've made a difference in someone's life. This will highlight your commitment to creating a supportive environment.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our mission.
We think you need these skills to ace Housing and Support Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Housing Support Officer role. Highlight your experience with vulnerable people and any relevant skills that match the job description. We want to see how you can make a difference!
Show Your Compassion: In your application, let your empathy shine through! Share examples of how you've supported others in challenging situations. This role is all about creating a safe and welcoming environment, so we need to feel your passion for helping others.
Be Clear and Concise: Keep your writing clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward applications that get straight to the heart of your experience and skills.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at YMCA St Paul’s Group.
How to prepare for a job interview at Morgan Hunt UK Ltd
✨Know Your Stuff
Before the interview, make sure you understand the role of a Housing Support Officer. Familiarise yourself with the key responsibilities mentioned in the job description, like managing caseloads and promoting tenancy compliance. This will help you answer questions confidently and show that you're genuinely interested.
✨Show Your Empathy
Since this role involves supporting vulnerable people, be prepared to share examples from your past experiences where you've demonstrated empathy and resilience. Think about specific situations where you helped someone in need or managed a challenging scenario effectively.
✨Ask Thoughtful Questions
Interviews are a two-way street! Prepare some insightful questions about the team dynamics, the types of challenges residents face, or how success is measured in this role. This shows that you’re not just interested in the job, but also in how you can contribute positively to the community.
✨Be Ready for Practical Scenarios
You might be asked to handle hypothetical situations during the interview, such as dealing with anti-social behaviour or supporting a resident in crisis. Practice your responses to these scenarios so you can demonstrate your problem-solving skills and ability to think on your feet.
