At a Glance
- Tasks: Lead FOI casework and manage public correspondence while supporting a small team.
- Company: Join a national regulatory body making a real impact in public service.
- Benefits: Competitive daily rate, hybrid working, and potential for future permanent roles.
- Other info: Opportunity to implement innovative AI-enabled process improvements.
- Why this job: Take ownership of a critical function during an exciting transition period.
- Qualifications: Expertise in FOI legislation and proven people management experience required.
The predicted salary is between 50000 - 60000 € per year.
Morgan Hunt are currently working with a national regulatory body in their search for an interim FOI & Public Correspondence Manager to join on a 6-month temporary basis. This is an excellent opportunity for an experienced FOI professional to step into a high-impact leadership role, providing subject matter expertise, managing a small team, and helping shape the future of a key public-facing function.
In this role, you will act as the organisation's lead expert on Freedom of Information (FOI) and related public correspondence, ensuring requests are managed effectively, compliantly and within statutory deadlines. This is a hands-on position with a strong operational focus, requiring someone who can confidently manage end-to-end FOI casework while also leading and supporting a small team handling wider public enquiries, complaints and correspondence.
A significant part of the role will involve building strong working relationships across the organisation, including close collaboration with Legal colleagues and operational stakeholders, to gather information, apply exemptions appropriately, and ensure high-quality responses. You will also play a key role in maintaining service standards, monitoring performance data, and identifying opportunities for continuous improvement.
Alongside day-to-day leadership, this role offers the opportunity to support an important period of operational change, including implementation of a new case management system and the introduction of AI-enabled process improvements. Working alongside senior colleagues, you will help guide the team through this transition, embedding new ways of working while maintaining service quality.
The successful candidate will be a strong FOI specialist with demonstrable expertise in FOI legislation, public correspondence and case handling. You will also bring proven people management experience, resilience, and the confidence to lead in a fast-paced, stakeholder-heavy environment.
Key Responsibilities- Act as the organisation's lead expert on FOI requests and public correspondence.
- Manage end-to-end FOI casework, ensuring compliance with statutory requirements and service standards.
- Lead and support a team of two handling public enquiries, complaints and correspondence.
- Build strong working relationships with Legal and wider stakeholders to coordinate high-quality responses.
- Provide advice on FOI exemptions, disclosure decisions and best practice.
- Monitor service performance, data quality and case handling standards.
- Produce reports and insights for senior stakeholders.
- Support implementation of a new case management system and related process improvements.
- Help manage organisational change, including AI-enabled workflow developments.
- Identify service improvement opportunities and support longer-term function development.
- Demonstrable expertise in Freedom of Information (FOI) legislation and end-to-end case handling.
- Strong experience managing public correspondence, complaints or information request functions.
- Proven people management experience, including leading teams through challenging workloads or change.
- Strong stakeholder engagement skills, with the confidence to work across complex organisations.
- Resilient, organised and able to operate effectively in a fast-paced environment.
- Experience within public sector, regulatory or transport environments (highly desirable).
- Experience with case management systems or service transformation (desirable).
This is an excellent interim opportunity for an experienced FOI professional to take ownership of a critical public-facing function during a key transition period. Alongside immediate impact, there may also be future opportunity to apply for the longer-term permanent structure.
Morgan Hunt is an equal opportunities employer, job suitability is assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.
FOI & Correspondence Manager employer: Morgan Hunt UK Ltd
Morgan Hunt is an exceptional employer, offering a dynamic work environment where experienced professionals can thrive in impactful roles. With a strong focus on employee growth and collaboration, the company fosters a culture of continuous improvement and innovation, particularly during this transitional period for the FOI & Public Correspondence function. The hybrid working model allows for flexibility while being based in London, providing access to a vibrant city with numerous professional opportunities.
StudySmarter Expert Advice🤫
We think this is how you could land FOI & Correspondence Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the FOI and public correspondence space. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by brushing up on your FOI knowledge and case handling skills. Think of real-life examples where you’ve successfully managed requests or led a team through challenges. This will show you’re not just book-smart but also practical!
✨Tip Number 3
When you apply, make sure to highlight your people management experience. The role needs someone who can lead a team effectively, so share stories that showcase your leadership style and how you’ve navigated change in the past.
✨Tip Number 4
Don’t forget to check out our website for the latest job postings! We often have roles that might not be advertised elsewhere, and applying directly through us can give you an edge. Let’s land that dream job together!
We think you need these skills to ace FOI & Correspondence Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with FOI legislation and public correspondence. We want to see how your skills align with the key responsibilities outlined in the job description.
Showcase Your Leadership Skills:Since this role involves managing a small team, it’s essential to demonstrate your people management experience. Share examples of how you've led teams through challenges or changes, as this will resonate well with us.
Highlight Stakeholder Engagement:This position requires strong stakeholder engagement skills, so be sure to include any relevant experiences where you’ve built relationships across complex organisations. We love seeing how you can collaborate effectively!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Morgan Hunt UK Ltd
✨Know Your FOI Stuff
Make sure you brush up on your Freedom of Information legislation knowledge. Be ready to discuss specific cases you've handled and how you applied exemptions. This will show that you're not just familiar with the theory but have practical experience too.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed a team, especially during challenging times or transitions. Highlight your ability to support and guide others, as this role requires strong people management skills.
✨Build Relationships
Think about how you've built strong working relationships in the past, particularly with legal teams or other stakeholders. Be ready to share strategies for effective collaboration and communication, as this is key for the role.
✨Embrace Change
Since this position involves supporting operational change, be prepared to discuss your experience with implementing new systems or processes. Share how you've adapted to change and led others through it, especially in fast-paced environments.
