At a Glance
- Tasks: Lead a team managing FOI requests and public correspondence with a focus on quality service.
- Company: Join a dynamic organisation committed to transparency and excellent customer service.
- Benefits: Enjoy generous leave, a Civil Service pension, hybrid working, and personal development opportunities.
- Other info: Flexible, family-friendly policies and a commitment to employee wellbeing.
- Why this job: Make a real impact by ensuring compliance and improving public engagement.
- Qualifications: Strong knowledge of information rights legislation and experience in team management required.
The predicted salary is between 41424 - 45724 € per year.
Salary: £45,724 (London) / £41,424 (Regional)
Contract: Fixed-term / Loan opportunity
Hours: Full time
Locations: Birmingham, Bristol, Glasgow, London, Manchester or York
Security Clearance: Baseline Personnel Security Standard (BPSS)
About the role
We are seeking an experienced FOI and Public Correspondence Manager to lead a small, high-performing team responsible for handling Freedom of Information (FOI) requests, Environmental Information Regulations (EIR) enquiries, complaints, public correspondence and stakeholder enquiries. This is a varied and rewarding opportunity for someone with strong knowledge of information rights legislation and excellent leadership skills. You will play a key role in ensuring responses are accurate, timely and compliant, while maintaining high standards of customer service and governance across the organisation. The successful candidate will act as the organisation's subject matter expert on FOI and complaints handling, providing advice and guidance to colleagues at all levels. You will also oversee performance monitoring, quality assurance, reporting and policy development, helping to drive continuous improvement and best practice.
Key responsibilities
- Lead and manage a small correspondence team, supporting performance, development and delivery of excellent customer service.
- Provide expert advice on Freedom of Information requests, Environmental Information Regulations and data protection matters.
- Ensure effective and timely responses to FOI requests, complaints and public enquiries.
- Advise colleagues on the application of exemptions, public interest tests and complaint handling procedures.
- Monitor casework performance, conduct data quality checks and ensure service standards are achieved.
- Produce regular reports and insight for senior management, identifying trends, risks and areas for improvement.
- Maintain and review FOI and complaints policies and procedures in line with legislation and best practice.
- Build strong working relationships with internal stakeholders to obtain information and coordinate responses.
- Represent the organisation at cross-government working groups and professional forums.
- Contribute to wider communications and stakeholder management activity where required.
About you
To be successful in this role, you will demonstrate:
- Strong specialist knowledge of Freedom of Information legislation, Environmental Information Regulations (EIR) and Data Protection legislation, including practical application.
- Experience managing or supervising a team in a fast-paced environment.
- Excellent communication and stakeholder management skills, with the ability to influence at all levels.
- Strong analytical and reporting skills, including the ability to interpret and present performance data clearly.
- Experience managing high volumes of sensitive correspondence and competing priorities.
- A commitment to delivering high-quality customer service and continuous improvement.
- The ability to work collaboratively, exercise sound judgement and maintain confidentiality.
Behaviours assessed
The selection process will assess the following behaviours:
- Managing a Quality Service
- Leadership
- Developing Self and Others
- Communicating and Influencing
What we offer
We offer a competitive benefits package including:
- Generous annual leave
- Civil Service pension scheme
- Hybrid working arrangements
- Flexible and family-friendly policies
- Employee wellbeing initiatives
- Learning and development opportunities
- Volunteering leave and support programmes
Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.
FOI and Public Correspondence Manager employer: Morgan Hunt UK Ltd
As a leading employer in the public sector, we pride ourselves on fostering a supportive and inclusive work culture that prioritises employee wellbeing and professional growth. With flexible working arrangements and a commitment to continuous improvement, our FOI and Public Correspondence Manager role offers a unique opportunity to make a meaningful impact while enjoying generous benefits, including a Civil Service pension scheme and learning development initiatives. Join us in one of our vibrant locations such as London, Birmingham, or Manchester, where you can thrive in a dynamic environment dedicated to excellence in public service.
StudySmarter Expert Advice🤫
We think this is how you could land FOI and Public Correspondence Manager
✨Tip Number 1
Network like a pro! Reach out to people in your field on LinkedIn or at industry events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to FOI and public correspondence. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your expertise! Bring examples of your past work or case studies to interviews. This will demonstrate your knowledge of information rights legislation and how you’ve successfully managed similar challenges.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace FOI and Public Correspondence Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with FOI legislation and team management. We want to see how your skills match the job description, so don’t hold back on showcasing your relevant achievements!
Showcase Your Leadership Skills:As a FOI and Public Correspondence Manager, you'll be leading a team. Use your application to demonstrate your leadership style and any successful projects you've managed. We love to see examples of how you've developed others and improved service delivery.
Be Clear and Concise:When writing your application, clarity is key! Make sure your points are easy to read and straight to the point. We appreciate well-structured applications that get to the heart of your experience without unnecessary fluff.
Apply Through Our Website:We encourage you to submit your application through our website for the best chance of being noticed. It’s super easy, and it helps us keep everything organised. Plus, you’ll be one step closer to joining our fantastic team!
How to prepare for a job interview at Morgan Hunt UK Ltd
✨Know Your Legislation
Make sure you brush up on your knowledge of Freedom of Information and Environmental Information Regulations. Be prepared to discuss how you've applied this legislation in past roles, as it shows you're not just familiar with the theory but can also implement it effectively.
✨Showcase Your Leadership Skills
Since this role involves managing a team, think of specific examples where you've successfully led a group. Highlight your approach to performance management and how you've fostered a culture of continuous improvement within your team.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills, especially around handling sensitive correspondence or complaints. Prepare scenarios where you had to navigate complex situations, demonstrating your analytical skills and ability to maintain high service standards.
✨Build Rapport with Interviewers
Remember, communication is key! Practice engaging with your interviewers by asking insightful questions about their experiences and the organisation's goals. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
