At a Glance
- Tasks: Deliver outstanding service to residents and ensure properties are well-maintained.
- Company: Supported Housing Trust in South West London with a focus on community.
- Benefits: Competitive salary, fixed-term contract, and supportive work environment.
- Other info: Join a dynamic team dedicated to enhancing community living.
- Why this job: Make a real difference in residents' lives while developing your customer service skills.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 30000 - 37000 € per year.
Morgan Hunt currently require a Customer Services Officer for Supported Housing Trust based in South West London on a Fixed Term basis. Salary: £33,317.19 Fixed Term Contract. Hours: 35 hrs Mon to Fri – 9am to 17:00pm – onsite based in office. Location: South West London.
The Role
Deliver an outstanding service to residents and internal stakeholders by ensuring properties are well-maintained, resident needs are met promptly, and all interactions reflect professionalism, empathy, and efficiency.
Key Responsibilities
- Deliver excellent customer service to internal and external customers, always aiming to enhance the customer experience.
- Respond promptly to resident inquiries and resolve issues efficiently and professionally.
- Coordinate maintenance and repairs to ensure properties are maintained to a high standard.
- Monitor contractor performance and follow up on incomplete or delayed works to ensure service quality and resident satisfaction.
- Manage resident move‑ins and move‑outs, including inspections and addressing any defects.
- Ensure accurate and thorough logs are maintained and monitored from issue inception to satisfactory resolution.
- Liaise with relevant teams to ensure all safety certificates (gas, electric, fire) and risk assessments are up to date and accessible.
- Contribute to void property turnaround by coordinating inspections, ensuring remedial works are completed quickly, and preparing properties for new tenants.
- Assist with organising and attending resident meetings, open days, and community engagement events to build positive relationships and gather feedback.
- Provide administrative support for tenancy‑related processes.
- Maintain confidentiality and handle sensitive resident information in accordance with GDPR and data protection policies.
- Use internal systems to log interactions, raise repairs, and track progress.
- Monitor trends in customer feedback and complaints to identify recurring issues and suggest service improvements.
- Assist in the preparation and distribution of newsletters, notices, and digital updates for residents.
- Stay informed on organisational policies and complete relevant training to ensure consistent and compliant service delivery.
Customer Services Officer - South West London in Hounslow employer: Morgan Hunt UK Ltd
Morgan Hunt is an exceptional employer, offering a supportive work environment in South West London where employees can thrive. With a strong focus on professional development and community engagement, the company fosters a culture of empathy and efficiency, ensuring that staff are equipped to deliver outstanding service to residents. Employees benefit from a competitive salary, a structured work schedule, and opportunities for growth within a dedicated team committed to making a positive impact.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Officer - South West London in Hounslow
✨Tip Number 1
Get to know the company! Research the Supported Housing Trust and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve gone above and beyond for a customer. Be ready to share these examples during your interview to demonstrate your ability to deliver outstanding service.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the company culture and what it takes to succeed as a Customer Services Officer.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive opportunities listed there that you won’t find anywhere else.
We think you need these skills to ace Customer Services Officer - South West London in Hounslow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Customer Services Officer role. Highlight any previous customer service experience and how you've gone above and beyond to meet resident needs.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for delivering excellent customer service and your understanding of the responsibilities outlined in the job description. Be genuine and let your personality come through.
Showcase Relevant Skills:In your application, emphasise skills like communication, problem-solving, and empathy. These are key for the role, so give examples of how you've used these skills in past experiences to enhance customer satisfaction.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets the attention it deserves, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Morgan Hunt UK Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Services Officer. Familiarise yourself with the key tasks like managing resident inquiries and coordinating maintenance. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered excellent customer service. Think about situations where you resolved issues efficiently or went above and beyond for a customer. This will highlight your ability to enhance the customer experience, which is crucial for this position.
✨Be Ready to Discuss Teamwork
Since the role involves liaising with various teams, be prepared to talk about your experience working collaboratively. Share specific instances where you coordinated with others to achieve a common goal, especially in a customer service context. This will show that you can work well within a team environment.
✨Understand the Importance of Compliance
Familiarise yourself with GDPR and data protection policies, as handling sensitive information is part of the job. Be ready to discuss how you ensure confidentiality and compliance in your work. This will demonstrate your professionalism and attention to detail, which are key traits for a Customer Services Officer.
