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- Tasks: Lead the complaints process and provide executive support to senior leaders.
- Company: A large London-based charity dedicated to supporting young people and communities.
- Benefits: Flexible working, well-being support, staff discounts, and generous family-friendly policies.
- Why this job: Make a real difference while developing your skills in a mission-driven environment.
- Qualifications: Experience as a PA/EA and strong organisational skills required.
- Other info: Join a dynamic team with opportunities for personal and professional growth.
The predicted salary is between 25000 - 32000 £ per year.
A large London-based charity supporting young people and communities through housing, well-being and youth services is recruiting a highly organised and confident Complaints Officer & Executive Assistant to cover maternity leave. This pivotal role sits at the heart of operations, supporting the Senior Operations Team while leading the organisation-wide complaints process in line with regulatory standards. You will liaise with external bodies, produce performance reports, coordinate training workshops, and embed learning from customer feedback. Alongside this, you will provide senior level EA support including diary management, governance meetings, minute-taking, events coordination and stakeholder communications.
Responsibilities
- Lead and coordinate the organisation-wide complaints process in line with regulatory standards, liaising with external bodies, producing performance reports, coordinating training workshops, and embedding learning from customer feedback.
- Provide senior level EA support including diary management, governance meetings, minute-taking, events coordination and stakeholder communications.
Qualifications
- Experience as a PA/EA supporting senior leaders
- Formal complaints-handling experience
- Strong organisational and communication skills
- Confidence working with sensitive and confidential matters
- A proactive, professional and solutions-focused approach
Benefits
- Free use of leisure facilities
- Well-being support
- Development programmes
- Staff discounts
- Flexible working options
- Season-ticket loans
- Generous family-friendly policies
Apply now to join a mission-driven organisation.
Complaints Officer & Executive Assistant in City of London employer: Morgan Hunt UK Ltd
Contact Detail:
Morgan Hunt UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Officer & Executive Assistant in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the charity sector or related fields. A friendly chat can lead to insider info about job openings or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Prepare for interviews by researching the organisation's values and recent projects. This shows you're genuinely interested and helps you tailor your responses to align with their mission, making you a more attractive candidate.
✨Tip Number 3
Practice your communication skills! As a Complaints Officer & Executive Assistant, you'll need to convey information clearly and confidently. Role-play common interview questions with a friend to boost your confidence.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and keen on joining our mission-driven team.
We think you need these skills to ace Complaints Officer & Executive Assistant in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Complaints Officer & Executive Assistant. Highlight your experience in complaints handling and PA/EA support, as these are key for us. Use specific examples that showcase your organisational skills and ability to manage sensitive information.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your proactive approach and how you’ve successfully handled similar responsibilities in the past. Don’t forget to express your enthusiasm for working with a mission-driven organisation like ours!
Showcase Your Communication Skills: As a Complaints Officer & Executive Assistant, strong communication is crucial. In your application, demonstrate your ability to communicate effectively, both in writing and verbally. This could be through examples of reports you've produced or meetings you've coordinated.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Morgan Hunt UK Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Complaints Officer & Executive Assistant. Familiarise yourself with the complaints process and how it aligns with regulatory standards. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Organisational Skills
Since this role requires strong organisational skills, prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Be ready to discuss how you prioritised your workload and ensured everything ran smoothly, especially in high-pressure situations.
✨Communicate Confidently
Effective communication is key for this position. Practice articulating your thoughts clearly and confidently. You might be asked about how you handle sensitive information or difficult conversations, so think of specific instances where you've navigated these challenges successfully.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the organisation's approach to complaints handling or how they measure success in this role. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
