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For Companies At a Glance
- Tasks: Support and enhance IT infrastructure while providing day-to-day user support.
- Company: Join a dynamic team at a multi-award-winning recruitment business.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Why this job: Make a real impact on technology that supports education and membership services.
- Qualifications: Experience in IT support, Microsoft Azure, SQL, and Power BI is essential.
- Other info: Permanent role based in London with a collaborative and innovative work culture.
The predicted salary is between 32000 - 48000 £ per year.
We are looking for an IT & BI Support Analyst to support and enhance our IT infrastructure, cloud services, and business intelligence capability for a highly distributed, global workforce. Working closely with the Head of IT, managed service providers, and internal teams, you will play a key role in keeping systems secure, reliable, and data-driven while continuously improving how technology supports our educational and membership services.
Responsibilities
- Provide day-to-day IT and end-user support, troubleshooting hardware, systems, and cloud services
- Monitor, maintain, and improve IT infrastructure and cloud-native environments
- Administer and support Microsoft 365, Azure, Entra, Intune, and associated security policies
- Design, query, and maintain SQL databases for reporting and operational needs
- Develop and optimise Power BI dashboards, reports, and automations to deliver actionable insights
- Support software and hardware deployments, updates, and migrations
- Maintain IT documentation, policies, and procedures
- Ensure data security, access control, and backup processes are in place
- Collaborate on IT projects and recommend new tools and technologies aligned to business goals
- Support a range of digital platforms including CRM, LMS, CMS, and member-facing tools
What we are looking for
- Proven experience in internal IT support and system administration
- Hands-on experience with: Microsoft Azure, Entra, SQL, Microsoft 365, Intune, Power BI (dashboards, reporting, automations)
- Support tools (e.g. Freshdesk, Zendesk)
- CRM systems, digital tools (MailChimp, SurveyMonkey), LMS (Moodle), CMS (Umbraco)
- Hardware support experience across Windows laptops, Android and Apple devices
- Strong analytical, organisational, and stakeholder-communication skills
- Ability to prioritise workloads and adapt in a fast-changing environment
- IT qualification or equivalent experience (Power BI certification beneficial)
Role Details
- Permanent
- London based
- 1 day a week in office
- £40,000
Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.
BI Support Analyst in City of London employer: Morgan Hunt UK Ltd
Contact Detail:
Morgan Hunt UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land BI Support Analyst in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT and BI space, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Tip Number 2
Get your hands dirty with some practical experience. Whether it’s through volunteering or personal projects, showing off your skills with Microsoft Azure, SQL, or Power BI can really make you stand out. We love seeing candidates who are proactive!
✨Tip Number 3
Prepare for those interviews by brushing up on common technical questions related to IT support and BI tools. We recommend practising with a friend or even in front of the mirror. Confidence is key, and we want you to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always on the lookout for passionate individuals who want to enhance our IT infrastructure and support our global workforce.
We think you need these skills to ace BI Support Analyst in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the BI Support Analyst role. Highlight your experience with Microsoft Azure, SQL, and Power BI, as these are key skills we're looking for. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can enhance our cloud services and business intelligence capabilities. Keep it engaging and relevant to the job description.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled IT challenges in the past. We love seeing candidates who can think on their feet and come up with innovative solutions, especially in a fast-changing environment like ours.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Morgan Hunt UK Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Azure, SQL, and Power BI. Be ready to discuss specific projects where you've used these tools, as well as any challenges you faced and how you overcame them.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've provided IT support in the past. Think about times when you had to troubleshoot hardware or software issues and how you communicated solutions to users. This will demonstrate your analytical skills and ability to work under pressure.
✨Understand the Company’s Needs
Research the company’s IT infrastructure and cloud services. Familiarise yourself with their digital platforms like CRM and LMS. Showing that you understand their business goals will help you stand out as a candidate who can contribute from day one.
✨Prepare Questions for Them
Have a few thoughtful questions ready to ask at the end of the interview. This could be about their current IT projects or how they measure success in the BI team. It shows you're genuinely interested and engaged in the role.
