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- Tasks: Provide housing advice, prevent homelessness, and manage allocations cases.
- Company: Join the London Borough of Hillingdon's Housing Services team.
- Benefits: Competitive salary, hybrid working options, and a supportive work environment.
- Why this job: Make a real difference in people's lives while developing your career in housing services.
- Qualifications: Experience in housing advice and knowledge of housing legislation required.
- Other info: Opportunity to work collaboratively with various agencies and support vulnerable residents.
The predicted salary is between 36000 - 60000 £ per year.
The London Borough of Hillingdon are looking for an Allocations Officer to join their team on a contract basis. Please see below details!
Directorate / Service: Housing Services - Housing Advice & Homeless Prevention
Contract Type: Fixed-term / Agency Contract
Location: Hillingdon (Hybrid working may apply)
Rate / Salary: Competitive (dependent on experience)
Role Purpose: To deliver a high-quality housing advice, homelessness prevention, and allocations service in accordance with the Housing Act 1996 (as amended), Homelessness Reduction Act 2017, and Hillingdon Council's allocations and homelessness policies. The postholder will assess housing need, prevent and relieve homelessness, manage allocations cases, and support residents to access suitable accommodation options.
Key Responsibilities:
- Provide comprehensive housing advice to residents, including those at risk of homelessness or already homeless
- Carry out statutory homelessness assessments and make legally compliant decisions
- Develop and manage Personalised Housing Plans (PHPs)
- Take reasonable steps to prevent or relieve homelessness in line with legislation
- Liaise with landlords, housing providers, and partner agencies to secure accommodation solutions
- Assess applications to the Housing Register in line with the Council's allocations scheme
- Determine eligibility, qualification, banding, and priority
- Process offers of accommodation and manage refusals and reviews
- Maintain accurate case records and ensure decisions are clearly evidenced
- Manage a caseload efficiently, meeting statutory timescales and service targets
- Issue written decisions, notifications, and review outcomes in line with legal requirements
- Prepare cases for legal challenge, reviews, or court proceedings where required
- Ensure all work complies with safeguarding, equality, and data protection requirements
- Work collaboratively with internal teams, registered providers, and external agencies
- Deliver a customer-focused service, dealing sensitively with vulnerable residents
- Attend case conferences, multi-agency meetings, and court when necessary
Essential Experience & Skills:
- Proven experience in housing advice, homelessness prevention, or allocations within a local authority
- Strong working knowledge of housing legislation, including: Housing Act 1996 (Part VI & VII), Homelessness Reduction Act 2017
- Experience carrying out homelessness assessments and allocations decisions
- Ability to manage complex casework and competing priorities
- Excellent written and verbal communication skills
- Confident use of housing management systems and case recording
Desirable:
- Experience working in a London borough
- Knowledge of Hillingdon's housing pressures or similar demand-led services
- Experience handling reviews, appeals, or legal challenges
- CIH qualification or relevant housing-related qualification
Personal Attributes:
- Professional, empathetic, and resilient approach
- Strong decision-making and problem-solving skills
- Ability to work independently while contributing to a team environment
- Commitment to equality, diversity, and safeguarding best practice
Allocations Officer in Uxbridge employer: Morgan Hunt UK Limited
Contact Detail:
Morgan Hunt UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Allocations Officer in Uxbridge
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector, especially those who work in local authorities. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of housing legislation. Make sure you can discuss the Housing Act 1996 and the Homelessness Reduction Act 2017 confidently. We want you to shine when it comes to demonstrating your expertise!
✨Tip Number 3
Practice your case management skills! Think of real-life scenarios where you've successfully managed complex cases. Being able to share these experiences will show potential employers that you're ready to hit the ground running.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Allocations Officer in Uxbridge
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in housing advice and homelessness prevention. We want to see how your skills align with the role of Allocations Officer, so don’t hold back on showcasing your relevant achievements!
Showcase Your Knowledge: Demonstrate your understanding of the Housing Act 1996 and the Homelessness Reduction Act 2017 in your written application. We’re looking for candidates who are well-versed in housing legislation, so drop in some examples of how you’ve applied this knowledge in past roles.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate a well-structured application that makes it easy for us to see your qualifications and experience without wading through unnecessary fluff.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it helps us keep everything organised on our end!
How to prepare for a job interview at Morgan Hunt UK Limited
✨Know Your Legislation
Make sure you brush up on the Housing Act 1996 and the Homelessness Reduction Act 2017. Being able to discuss these laws confidently will show that you understand the framework within which the London Borough of Hillingdon operates.
✨Showcase Your Case Management Skills
Prepare examples from your past experience where you've successfully managed complex casework. Highlight how you prioritised tasks and met statutory timescales, as this is crucial for the Allocations Officer role.
✨Demonstrate Empathy and Professionalism
Since you'll be dealing with vulnerable residents, it's important to convey your empathetic approach during the interview. Share stories that illustrate your ability to handle sensitive situations while maintaining professionalism.
✨Engage with the Team Spirit
The role requires collaboration with various teams and agencies. Be ready to discuss how you've worked effectively in a team environment before, and express your commitment to delivering a customer-focused service.
