At a Glance
- Tasks: Provide expert housing advice and support to residents facing tenancy issues.
- Company: LB Lambeth, a community-focused local authority.
- Benefits: Competitive pay, flexible working options, and meaningful community impact.
- Other info: Join a compassionate team dedicated to supporting vulnerable communities.
- Why this job: Make a real difference in people's lives by helping them secure their homes.
- Qualifications: Experience in housing advice and strong communication skills required.
The predicted salary is between 60000 - 60000 € per year.
We are seeking an experienced and knowledgeable Tenancy Rights Advisor to provide specialist housing and tenancy advice to residents facing housing insecurity, tenancy disputes, homelessness risk, or landlord-related issues. The successful candidate will support vulnerable tenants by offering practical guidance, advocacy, casework management, and representation where appropriate.
Key Responsibilities
- Deliver high-quality tenancy and housing rights advice in line with current housing legislation and local authority procedures.
- Support tenants experiencing issues such as eviction, rent arrears, harassment, disrepair, anti-social behaviour, and homelessness.
- Manage a caseload of clients, maintaining accurate records and case notes.
- Liaise with landlords, housing associations, local authorities, solicitors, and external agencies to achieve positive outcomes for clients.
- Conduct advocacy and negotiation on behalf of tenants.
- Assist clients with housing applications, appeals, complaints, and tribunal preparation where required.
- Provide advice on welfare benefits and financial support linked to housing stability.
- Deliver outreach sessions, workshops, or drop-in advice services where necessary.
- Ensure all work complies with safeguarding, confidentiality, GDPR, and organisational policies.
Essential Requirements
- Proven experience in tenancy support, housing advice, homelessness prevention, or welfare rights.
- Strong knowledge of UK housing legislation, tenancy law, and homelessness duties.
- Experience managing complex casework and supporting vulnerable individuals.
- Excellent communication, negotiation, and advocacy skills.
- Ability to work independently and prioritise a busy workload.
- Competent IT and case management skills.
- Understanding of safeguarding and equality legislation.
Desirable Skills
- CIH qualification or relevant housing/advice certification.
- Experience working within local government, housing associations, or charitable organisations.
- Knowledge of welfare benefits and debt advice.
Personal Attributes
- Compassionate and client-focused approach.
- Resilient and solution-oriented.
- Strong attention to detail and professional integrity.
- Ability to build trust with diverse communities.
Contract Details
- Competitive hourly rate of £30.96 per hour.
- Contract duration to be confirmed.
- Flexible working arrangements may be available.
- Enhanced DBS may be required depending on service delivery.
Morgan Hunt is an equal opportunities employer.
Tenancy Rights Advisor employer: Morgan Hunt UK Limited
LB Lambeth is an exceptional employer, offering a supportive and inclusive work environment for Tenancy Rights Advisors dedicated to making a difference in the community. With a focus on employee growth and development, we provide opportunities for professional advancement while ensuring a flexible working arrangement that promotes work-life balance. Join us in our mission to empower vulnerable tenants and contribute to meaningful change in housing rights within a dynamic and compassionate team.
StudySmarter Expert Advice🤫
We think this is how you could land Tenancy Rights Advisor
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector, attend local events, and join relevant online forums. The more people you know, the better your chances of hearing about job openings before they’re advertised.
✨Tip Number 2
Prepare for interviews by practising common questions related to tenancy rights and housing advice. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your expertise! Bring along case studies or examples of your previous work to interviews. This will demonstrate your hands-on experience and problem-solving skills, making you stand out as a candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive roles listed that you won’t find anywhere else.
We think you need these skills to ace Tenancy Rights Advisor
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Tenancy Rights Advisor role. Highlight your experience in housing advice and tenancy support, and show us how your skills match the job description.
Showcase Your Skills:We want to see your communication and advocacy skills shine through! Use specific examples from your past work to demonstrate how you've helped tenants in difficult situations or managed complex casework.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key achievements stand out. This will help us quickly see why you’re a great fit!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Morgan Hunt UK Limited
✨Know Your Stuff
Make sure you brush up on UK housing legislation and tenancy law before the interview. Familiarise yourself with common issues like eviction, rent arrears, and homelessness. This will show that you're not just knowledgeable but also genuinely interested in helping tenants.
✨Showcase Your Experience
Prepare specific examples from your past work where you've successfully managed complex casework or advocated for vulnerable individuals. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements.
✨Practice Your Communication Skills
As a Tenancy Rights Advisor, you'll need excellent communication skills. Practice explaining complex legal concepts in simple terms. You might even want to role-play with a friend to get comfortable with potential questions about negotiation and advocacy.
✨Demonstrate Your Compassion
This role requires a compassionate and client-focused approach. Be prepared to discuss how you build trust with diverse communities and support clients facing difficult situations. Share stories that reflect your resilience and solution-oriented mindset.
