At a Glance
- Tasks: Support the Tenancy Management team in delivering excellent housing services and managing tenant relationships.
- Company: Slough Borough Council, dedicated to community welfare and support.
- Benefits: Gain valuable experience, develop administrative skills, and contribute to your local community.
- Other info: Join a supportive team with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while building your career in public service.
- Qualifications: Strong organisational skills and a passion for community engagement.
The predicted salary is between 30000 - 40000 £ per year.
Slough Borough Council are looking for a Neighbourhood Officer to join their team on a contract basis.
Responsible for:
- As a member of the Tenancy Management team, this post provides a specialist administrative function and support role to the Tenancy Management Team.
The area-based teams are responsible for:
- All Aspects of Tenancy Management
- Estate management
- Viewings, new tenancy visits and tenancy sign ups
- Tenancy Audit and fraud prevention
- Early rent arrears support
- Requesting responsive maintenance
- Addressing anti-social behaviour
- Providing a tenancy sustainment service
The Tenancy Management team implement area-specific Service Plans and Corporate Plans which support the delivery of the corporate 5-Year Plan objectives.
Main purpose of Job:
To support Senior Neighbourhood Officers, Neighbourhood Leads and the Neighbourhood Manager to deliver an excellent housing management and ASB prevention and enforcement service to our residents within a specified geographical area.
Main Accountabilities:
- To support and facilitate the delivery of a high standard of service against an agreed Service Plan for the assigned area in consultation with residents.
- Provide a comprehensive office management function including (but not limited to): supporting the administration of complaints and enquiries, post and stationery, taking telephone messages for staff, ensuring all written correspondence is dealt with by the correct officer in the correct timescales, managing the diaries of officers, fob and key management, maintenance of electronic records, administration related to lone worker devices.
- Raising of Purchase Orders and ensuring invoices are checked and paid.
- Provide administrative support in relation to the preparation of documents for Senior Neighbourhood Officers to use when going to court to gain access to properties to allow Slough Borough Council to exercise its duty as a landlord to inspect all gas and electricity supply to council-owned homes; and preparation and research to assist in collating and organising documentation for tenancy and ASB enforcement.
- Provide administrative support in the management of council owned garages, car ports and hard standings including the administration of voids, allocations, lettings, and the termination of rental agreements.
- Working with partner service areas to manage council house voids process.
- Lead on preparing and completing all paperwork associated with signing up tenants to new tenancies. This includes arranging and conducting viewings, meeting with new tenants to complete relevant paperwork, carrying out identity checks and ensuring that the first period of rent is paid in advance of the tenancy being signed.
- Support the completion of all mutual exchange processes from receiving an application through to completion of the exchange within the statutory timescales.
- Maintain and update all records of tenancy audits and estate inspections completed by Senior Neighbourhood Officers updating NEC database.
- Support the administration of all council house and garage recharges.
- Support all Neighbourhood Leads and the Neighbourhood Manager to provide timely key performance indicator information each quarter.
- Lead on ensuring all tenancy changes are reflected accurately on NEC database and that these changes are updated in a timely manner.
- Ensure compliance with, and promotion of Health and Safety policies and procedures.
Neighbourhood Officer in Slough employer: Morgan Hunt UK Limited
Slough Borough Council is an excellent employer that prioritises community engagement and employee development, making it a rewarding place to work as a Neighbourhood Officer. With a strong commitment to delivering high-quality housing management services, the council fosters a collaborative work culture where staff are supported in their roles and encouraged to grow professionally. Located in Slough, employees benefit from a diverse and vibrant community, along with opportunities to make a meaningful impact on residents' lives.
StudySmarter Expert Advice🤫
We think this is how you could land Neighbourhood Officer in Slough
✨Get Engaged in Local Politics
Dive into your local council meetings or community boards. These spaces are packed with people who are already in the public sector and might have insider tips on upcoming temporary roles. Plus, you can connect directly with key decision-makers.
✨Stay Alert for Seasonal Recruitment
Many public sector jobs ramp up during certain times of the year, especially around election seasons or local budget planning periods. Keep your eyes peeled for recruitment drives during these windows, as they're prime times for temporary positions.
✨Leverage Online Job Portals
Don’t forget to check government job boards or websites like the local council's site for temporary postings. This is where many roles first get advertised, and applying directly here can speed things up.
✨Tap Into Your University Resources
If you're at university, make the most of your career services to discover opportunities in the public sector. They often have connections with local government employers who are looking for temporary staff and can help you polish your approach.
We think you need these skills to ace Neighbourhood Officer in Slough
Some tips for your application 🫡
Emphasise your understanding of public policy:In your application, make sure to highlight any knowledge or experience you have related to public policy, governance or community engagement. Show us how you can contribute to the public sector’s mission, especially if you've worked on relevant projects or initiatives before!
Tailor your CV to the sector's expectations:When crafting your CV, focus on including experiences that showcase your ability to work within government structures or similar environments. Use clear, concise language and consider adding any volunteer work or internships that reflect your commitment to public service.
Show flexibility and willingness to learn:Since this is a temporary role, it’s crucial to convey your adaptability and eagerness to pick up new skills quickly. In your cover letter, let us know how you plan to make the most of this short-term experience and what you hope to learn from it.
Include relevant certificates and training:If you've completed any training or have certifications that are relevant to the role (like public administration, project management, or data analysis), don't forget to mention them. These can really make you stand out in the application process!
How to prepare for a job interview at Morgan Hunt UK Limited
✨Demonstrate Your Commitment to Public Service
In the government and public sector, showing that you're genuinely passionate about serving the community is key. Get ready to share examples where you've contributed to social good or tackled community issues, as this will resonate with interviewers from Morgan Hunt UK Limited.
✨Prepare for Policy and Regulatory Questions
Expect questions about policies, regulations, or recently implemented government initiatives. Brush up on the latest news relating to public sector developments—being informed will help you demonstrate that you're ready to hit the ground running, especially in a temporary role.
✨Flexibility is Your Best Friend
Since this is a temporary role, emphasise your ability to adapt quickly. Share examples where you've successfully taken on new challenges or adjusted to different team dynamics, that'll show Morgan Hunt UK Limited that you’re reliable and can effectively support various projects without a long onboarding process.
✨Prepare to Showcase Teamwork Skills
In the public sector, collaboration is vital. Be ready to discuss past experiences working in teams, especially in diverse environments. Highlight how you've contributed positively to group settings—this could really set you apart from other candidates in this temporary role.
