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- Tasks: Manage housing services, support tenants, and tackle anti-social behaviour in your neighbourhood.
- Company: Join Slough Borough Council, a dedicated team focused on community improvement and resident satisfaction.
- Benefits: Enjoy competitive pay, opportunities for professional growth, and a supportive work environment.
- Why this job: Make a real impact in your community while developing valuable skills in housing management.
- Qualifications: No specific qualifications required; just a passion for helping others and a willingness to learn.
- Other info: Participate in out-of-hours services and contribute to exciting community projects.
The predicted salary is between 36000 - 60000 £ per year.
Slough Borough Council are currently looking for a Senior Neighbourhood Officer to join their team! Please see below details.
Responsible for:
- As a member of the Neighbourhood Housing team this post provides a generic housing management function which includes and is directly responsible for:
- Estate Management
- New tenant visits and tenancy sign up
- Tenancy verification & fraud prevention
- Requesting responsive maintenance
- Addressing anti-social behaviour
Financial Responsibilities:
- Responsible for estate management expenditure; supporting the delivery of the annual housing capital and environmental improvements programme; administering and collection of recharges; and supporting the Rent Recovery section.
Main purpose of Job:
- To deliver excellent housing management services to our customers to the highest possible standards ensuring that operational performance is high and continues to improve.
- To ensure neighbourhood services for a defined group of homes meet residents' expectations and that residents have opportunities to influence service delivery.
Main Accountabilities:
- To provide a comprehensive housing management service within a specified geographic area to our customers and neighbourhoods dealing with breaches of tenancy/leaseholder agreements, estate management/monitoring, anti-social behaviour, caretaking and delivery of communal services and tenancy support visits.
- Deliver against an agreed improvement plan for the assigned area in consultation with residents and help deliver the corporate objectives. The plan should reflect the needs of the area with reference to the profile of residents and the physical characteristics.
- Ensure the housing management and environmental services provided to residents are coordinated and of an excellent standard and conform to relevant statutory requirements and best practice.
- Deliver housing services that are inclusive and accessible to our vulnerable customers.
- Ensure that all complaints, incidents of ASB and harassment are investigated and dealt with in accordance with Slough policies and procedures.
- Identify opportunities for service improvements and make recommendations to the Neighbourhood Lead/Neighbourhood Manager.
- Ensure changes are introduced and implemented effectively and efficiently in the area.
- Support a variety of inclusive and effective customer involvement opportunities in the area linked to the national customer influencing strategy.
- Ensure residents have the opportunity to influence and shape policies, service delivery, standards and scrutinise performance.
- Support Slough strategy in the local area and contribute to wider improvement projects as requested by the Neighbourhood Lead and Neighbourhood Manager.
- Ensure compliance with, and promotion of Slough Health & Safety Management and policies, and ensure housing management equality and diversity services embrace this.
- Monitor budgets for which you are responsible within timescales and ensure expenditure is in accordance with budget, procedures and levels of delegated authority and audit requirements and take action when discrepancies occur.
- Participate in the delivery of an out of hours service, undertake temporary relief emergency cover including participation in the emergency plan, attend meetings, participate in working groups, and any other duties commensurate with the level of the post.
- To maintain the highest standards of personal and professional behaviour in keeping with the profile of the role inside and outside the organisation.
Senior Neighbourhood Officer employer: Morgan Hunt UK Limited
Contact Detail:
Morgan Hunt UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Neighbourhood Officer
✨Tip Number 1
Familiarise yourself with the specific housing policies and procedures of Slough Borough Council. Understanding their approach to estate management and anti-social behaviour will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with current or former employees of Slough Borough Council, especially those in housing management roles. They can provide valuable insights into the team culture and expectations, which can be beneficial for your application.
✨Tip Number 3
Prepare examples from your past experience that showcase your ability to handle tenancy issues, manage budgets, and improve service delivery. Being able to discuss these in detail will set you apart from other candidates.
✨Tip Number 4
Stay updated on local housing issues and community needs in Slough. Showing that you are engaged with the community and aware of its challenges will demonstrate your commitment to delivering excellent housing services.
We think you need these skills to ace Senior Neighbourhood Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and expectations of the Senior Neighbourhood Officer position. Tailor your application to highlight relevant experience in housing management, estate management, and customer service.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous roles that align with the key accountabilities listed in the job description. Use specific examples to demonstrate your skills in managing tenancies, addressing anti-social behaviour, and delivering excellent customer service.
Showcase Your Skills: Make sure to include any relevant qualifications or training that support your application. Highlight skills such as budget management, communication, and problem-solving, which are crucial for the role.
Craft a Compelling Cover Letter: Write a personalised cover letter that connects your experience and skills to the needs of Slough Borough Council. Mention your commitment to improving housing services and how you can contribute to their goals and objectives.
How to prepare for a job interview at Morgan Hunt UK Limited
✨Understand the Role Thoroughly
Before your interview, make sure you have a solid understanding of the Senior Neighbourhood Officer role. Familiarise yourself with the responsibilities listed in the job description, such as estate management and addressing anti-social behaviour. This will help you articulate how your experience aligns with their needs.
✨Prepare Examples of Past Experiences
Think of specific examples from your previous roles that demonstrate your ability to handle tenancy issues, manage budgets, or improve service delivery. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
✨Showcase Your Customer Service Skills
As this role involves delivering excellent housing management services, be prepared to discuss how you've successfully engaged with customers in the past. Highlight any initiatives you've led that improved customer satisfaction or involved residents in decision-making processes.
✨Demonstrate Knowledge of Local Issues
Research the specific neighbourhoods you would be working in and understand the unique challenges they face. Being able to discuss local issues and how you would address them shows your commitment to the community and your proactive approach to the role.
