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- Tasks: Lead a team to manage complaints and enquiries in social housing.
- Company: A top recruitment firm focused on enhancing service standards.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Why this job: Make a real difference in customer service delivery and lead a dynamic team.
- Qualifications: Experience in social housing and strong communication skills required.
- Other info: Join a high-performance team with opportunities for growth.
The predicted salary is between 36000 - 60000 £ per year.
A leading recruitment firm is seeking a Senior Complaints Resolution Officer to ensure effective management of complaints and enquiries. You will lead a team, oversee complex cases, and collaborate with internal and external stakeholders to enhance service standards.
The ideal candidate should have experience in social housing and strong communication skills, along with proficiency in Microsoft tools. This role is crucial for maintaining high-performance targets in customer service delivery.
Senior Housing Complaints & Enquiries Lead employer: Morgan Hunt UK Limited
Contact Detail:
Morgan Hunt UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Housing Complaints & Enquiries Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for opportunities. Sometimes, a friendly chat can lead to a hidden job opening.
✨Tip Number 2
Prepare for those tricky interview questions! Think about how you would handle complex complaints and what strategies you've used in the past. We want you to shine when discussing your experience in social housing.
✨Tip Number 3
Show off your communication skills! During interviews, be clear and concise, and don’t forget to highlight your proficiency with Microsoft tools. We know these skills are key for the role, so make them stand out!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Senior Housing Complaints & Enquiries Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in social housing and showcases your strong communication skills. We want to see how you've handled complaints and enquiries in the past, so be specific about your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Senior Housing Complaints & Enquiries Lead role. Share examples of how you've led teams and improved service standards in previous positions.
Showcase Your Microsoft Proficiency: Since proficiency in Microsoft tools is key for this role, don’t forget to mention any relevant software skills you have. Whether it's Excel for data management or Word for documentation, let us know how you’ve used these tools effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Morgan Hunt UK Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of social housing and complaints management. Familiarise yourself with common issues faced in the sector and think about how you would handle them. This will show that you're not just a candidate, but someone who understands the field.
✨Showcase Your Leadership Skills
As a Senior Housing Complaints & Enquiries Lead, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, especially in high-pressure situations. Highlight your ability to motivate others and resolve conflicts effectively.
✨Communication is Key
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and concisely. Be ready to discuss how you’ve communicated with various stakeholders in previous roles, and how you’ve adapted your style to suit different audiences.
✨Get Comfortable with Microsoft Tools
Since proficiency in Microsoft tools is a must, make sure you're familiar with the relevant software. If you can, prepare to demonstrate your skills or discuss how you've used these tools to enhance service delivery in your past roles.
