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- Tasks: Be the first point of contact for members and handle enquiries with professionalism.
- Company: Join a respected Royal College and support professionals in their careers.
- Benefits: Enjoy hybrid working, full training, and a chance to make a difference.
- Why this job: Gain valuable experience in customer service while working in a dynamic environment.
- Qualifications: Customer service experience and knowledge of Salesforce CRM are essential.
- Other info: Temporary role for 2-3 months with excellent career development opportunities.
The predicted salary is between 1300 - 1800 £ per month.
Membership Services Adviser – Royal College – Temporary (2-3 months) – Start immediately
Our client, a Royal College, is seeking Membership Services Advisers to join their team during their busiest period of the year. This is a fantastic opportunity to be part of a respected membership organisation, supporting professionals at every stage of their career. The role is temporary for approximately 2-3 months, starting as soon as possible, and offers hybrid working with 2 days per week in the office.
The Role
As a Membership Services Adviser, you will act as the first point of contact for members, prospective members, and key stakeholders. You will deliver a high-quality, professional service across multiple communication channels, ensuring all enquiries and requests are handled efficiently and within agreed KPIs. You will play a key role in maintaining excellent relationships with members while supporting operational activity during a peak period.
Key Responsibilities
- Acting as the first point of contact for members, potential members, and stakeholders
- Responding to enquiries via telephone, email, and other communication channels
- Providing accurate information and guidance on membership services and processes
- Managing and updating records using Salesforce CRM
- Handling inbound queries and carrying out outbound engagement where required
- Supporting membership applications, renewals, and general requests
- Delivering a consistently high standard of customer service and member experience
- Working collaboratively with internal teams to resolve queries effectively
- Ensuring all work meets service level agreements and KPIs
Full training will be provided to support you in the role.
About You
- Previous experience in a customer service or membership-focused role
- Strong working knowledge of Salesforce CRM (essential)
- Excellent communication skills, both written and verbal
- Confident handling a high volume of enquiries in a busy environment
- Highly organised with strong attention to detail
- A professional, friendly, and member-focused approach
- Experience within awards, professional bodies, or membership organisations would be highly desirable
Membership Services Advisor employer: Morgan Hunt UK Limited
Contact Detail:
Morgan Hunt UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Services Advisor
✨Tip Number 1
Network like a pro! Reach out to your connections in the membership services field. A friendly chat can lead to insider info about job openings or even a referral. Don’t be shy; we all know someone who knows someone!
✨Tip Number 2
Prepare for those interviews! Research the Royal College and understand their values and mission. We want you to shine, so practice common interview questions and think about how your experience aligns with their needs.
✨Tip Number 3
Show off your Salesforce skills! If you’ve got experience with CRM systems, make sure to highlight that in conversations. We know it’s essential for this role, so let’s make sure they see you as the perfect fit.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way, so don’t hesitate to reach out if you need any help during the process.
We think you need these skills to ace Membership Services Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Membership Services Adviser role. Highlight your customer service experience and any relevant skills, especially your knowledge of Salesforce CRM. We want to see how you fit into our team!
Show Off Your Communication Skills: Since you'll be the first point of contact for members, it's crucial to demonstrate your excellent communication skills. Use clear and professional language in your application, and don’t forget to proofread for any typos or errors!
Highlight Relevant Experience: If you've worked in a membership-focused role or have experience with professional bodies, make sure to mention it! We love seeing candidates who understand the importance of maintaining strong relationships with members.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Morgan Hunt UK Limited
✨Know Your Membership Services
Familiarise yourself with the specific membership services offered by the Royal College. Understand their processes, benefits, and any recent changes. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered exceptional customer service. Highlight situations where you handled high volumes of enquiries or resolved issues effectively, as this is crucial for the Membership Services Adviser role.
✨Get Comfortable with Salesforce CRM
Since strong knowledge of Salesforce CRM is essential, brush up on your skills before the interview. If you have experience using it, be ready to discuss how you've used it to manage records or improve customer interactions.
✨Practice Your Communication Style
As you'll be the first point of contact for members, practice clear and professional communication. Role-play common scenarios with a friend or family member to ensure you can handle enquiries smoothly and maintain a friendly tone.
