At a Glance
- Tasks: Be the first point of contact for supporters and provide exceptional customer service.
- Company: Join a passionate team dedicated to supporting people experiencing homelessness.
- Benefits: Competitive salary, hybrid working, and a chance to make a real difference.
- Other info: Full-time role with opportunities for personal and professional growth.
- Why this job: Help others while developing your skills in a supportive environment.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 31000 - 32000 £ per year.
Are you passionate about delivering exceptional customer service and making a real difference? Join our team as a Supporter Engagement Assistant, where you'll be the first point of contact for supporters, providing outstanding service while helping to support people experiencing homelessness.
Job Details
- Location: London (Hybrid)
- Hours: Full Time - 35 hours per week
- Pay: £31,000 - £32,000 per annum (DOE)
- Working Days: Monday to Friday
Key Responsibilities
- Respond to supporter enquiries via phone, email, and other communication channels.
- Provide excellent customer service and resolve queries efficiently.
- Maintain accurate supporter records and process donations and administrative tasks.
- Handle complaints professionally and ensure timely resolutions.
- Work collaboratively with internal teams to deliver a positive supporter experience.
- Ensure all records are maintained in line with GDPR and organisational policies.
Requirements
- Previous experience in a customer service, supporter care, or administrative role.
- Excellent verbal and written communication skills.
- Strong organisational skills with great attention to detail.
- Ability to manage multiple priorities in a fast-paced environment.
- Confident using Microsoft Office and CRM/database systems.
- A positive, proactive approach with a genuine passion for helping others.
Morgan Hunt is an equal opportunities employer, job suitability is assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.
Supporter Engagement Assistant in London employer: Morgan Hunt UK Limited
Morgan Hunt UK Limited is an exceptional employer that values flexibility and work-life balance, offering a hybrid working model that allows employees to thrive both in the office and remotely. With a strong focus on professional development, employees are encouraged to grow their skills and advance their careers while contributing to meaningful projects that impact the community in Cambridgeshire. The supportive work culture fosters collaboration and innovation, making it an ideal place for those seeking a rewarding career in public service.
StudySmarter Expert Advice🤫
We think this is how you could land Supporter Engagement Assistant in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Morgan Hunt UK Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Morgan Hunt UK Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Supporter Engagement Assistant in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Morgan Hunt UK Limited:Your cover letter is your chance to shine! Tell us why you want to work at Morgan Hunt UK Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Morgan Hunt UK Limited!
How to prepare for a job interview at Morgan Hunt UK Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
