At a Glance
- Tasks: Provide advanced technical support and maintain IT systems across multiple campuses.
- Company: Join a leading London-based College with a collaborative IT Services team.
- Benefits: Competitive salary, generous holiday, pension, and ongoing professional development.
- Other info: Flexible working hours and opportunities for career growth.
- Why this job: Make a meaningful impact on staff and students in a supportive environment.
- Qualifications: 3+ years in 2nd/3rd Line Support, strong troubleshooting, and communication skills.
The predicted salary is between 44000 - 44000 £ per year.
Morgan Hunt is delighted to partner with a leading London-based College in the recruitment of a Senior IT Systems Engineer. This is an excellent opportunity for an experienced IT professional to join a busy and collaborative IT Services team, providing advanced technical support across a diverse technology estate.
The successful candidate will play a key role in delivering high-quality 3rd Line Support, acting as an escalation point for the wider IT team and ensuring the smooth operation of the College's systems, servers, networks, telephony, and end-user technologies.
The Role
As a Senior IT Engineer, you will be responsible for supporting and maintaining the College's core IT infrastructure while providing expert technical guidance to 1st and 2nd Line colleagues. Working across multiple campuses when required, you will contribute to a customer-focused IT service that supports both staff and students. This is a hands-on role requiring strong troubleshooting skills, excellent communication, and the ability to manage technical projects through to completion.
Key Responsibilities
- Provide 3rd Line technical support across systems, servers, networking, and end-user technologies.
- Act as an escalation point for 1st and 2nd Line IT Support staff, providing technical expertise and mentoring where required.
- Support and maintain Windows-based environments, Microsoft 365, and core infrastructure services.
- Investigate, diagnose, and resolve complex hardware and software issues affecting both PCs and Apple Mac devices.
- Administer and support Microsoft 365 services for staff and students.
- Support and maintain the College's telephony environment, including IP telephony, smartphones, and wireless communication technologies.
- Assist with the deployment, configuration, and management of devices and software using tools such as SCCM and Jamf Pro.
- Support printing and copying services, including troubleshooting and consumables management.
- Ensure network patching and physical infrastructure work is completed to a high standard and in line with best practice.
- Manage incidents and service requests through the IT Service Management system, ensuring users are kept informed throughout the resolution process.
- Lead and deliver technical projects, liaising with stakeholders, suppliers, and colleagues across the organisation.
- Provide occasional cover for the IT Service Desk and support colleagues during peak periods.
- Assist with the relocation and installation of IT equipment across College sites.
About You
To be successful in this role, you will have excellent customer service skills combined with a strong technical background within a complex IT support environment.
Essential Experience and Skills
- A minimum of three years' hands-on experience in a 2nd/3rd Line Support or Systems Engineering role.
- Experience supporting and troubleshooting:
- Windows 10/11 environments.
- Microsoft 365 and Office 365.
- PC hardware and peripheral devices.
- Apple Mac hardware and software.
- IP telephony systems.
- Interactive classroom technologies, including Whiteboards and Smartboards.
- Experience using call logging and IT Service Management systems.
- Knowledge of networking principles and physical infrastructure support.
- Experience deploying and managing devices and applications using SCCM and/or Jamf Pro.
- Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical users.
- Strong organisational skills with the ability to manage competing priorities and projects effectively.
- A proactive and collaborative approach to problem-solving.
Qualifications
- Educated to GCSE level or equivalent.
- Relevant IT certifications would be advantageous.
Working Hours
The College operates an IT support service between 08:00 and 17:30, Monday to Friday, with staff working on a rota basis across the following shift patterns:
- 08:00 - 16:00
- 09:30 - 17:30
In addition, evening classes take place on Tuesdays and Thursdays, requiring occasional participation in late shifts on a rota basis:
- 11:00 - 19:00
- 13:00 - 21:00
Flexibility to work across multiple College campuses may be required to meet operational needs.
What's on Offer?
- Salary of £41,000 - £44,000 per annum
- Generous holiday entitlement
- Access to excellent pension arrangements
- Ongoing professional development opportunities
- The opportunity to work within a highly regarded educational institution making a meaningful impact on staff and students
- A varied and rewarding role within a supportive IT team
If you are an experienced IT professional looking to take the next step in your career and thrive in a customer-focused educational environment, we would be delighted to hear from you. To apply, please submit your CV today.
Senior IT Systems Engineer in London employer: Morgan Hunt UK Limited
Join a leading London-based College as a Senior IT Systems Engineer, where you will be part of a collaborative IT Services team dedicated to providing exceptional support to both staff and students. With a focus on professional development, generous holiday entitlement, and a commitment to making a meaningful impact in education, this role offers a rewarding opportunity to grow your career in a supportive environment. Located near Romford, Essex, you will enjoy the benefits of working in a vibrant educational setting that values innovation and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Senior IT Systems Engineer in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Morgan Hunt UK Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Morgan Hunt UK Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
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Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Morgan Hunt UK Limited!
✨Direct Apply to Morgan Hunt UK Limited
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We think you need these skills to ace Senior IT Systems Engineer in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Morgan Hunt UK Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Morgan Hunt UK Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Morgan Hunt UK Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
