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For Companies At a Glance
- Tasks: Assist customers with Council Tax and Housing Benefit queries while using the IBS Civica system.
- Company: Join a multi-award-winning recruitment business in the Public Sector.
- Benefits: Enjoy hybrid working, competitive pay, and a supportive team environment.
- Why this job: Make a difference in your community while gaining valuable customer service experience.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Great opportunity for career growth in a dynamic public sector role.
The predicted salary is between 36000 - 60000 £ per year.
Are you a Revenues and Benefits Customer Service Officer looking for work in London? Morgan Hunt's Public Sector and Government client based in London is looking to recruit a Revenues and Benefits Customer Service Officer to provide support throughout a busy period. This assignment has been deemed inside of IR35 and will offer full time hybrid working.
Responsibilities
- Proficiently use the IBS Civica Open Revenues ICT System
- Assist customers with queries relating to the Billing, Collection and Recovery of Council Tax
- Open, close and amend customer accounts
- Take Council Tax Payments and set up direct debits
- Advise on discounts and exemptions
- Handle moves in and out of properties
- Assist customers with queries relating to Housing Benefit and Council Tax Support/Reduction
- Advise claimants on Benefits entitlements and legislation changes
- Request documents from claimants which are required for Benefits Assessments
- Liaise with internal departments and external organisations
- Handle all forms of correspondence
If you're looking to work from home for a Public Sector and Government client based in London, and feel you meet the essential criteria outlined above to be a Revenues and Benefits Customer Service Officer, please contact the team with an up to date CV.
Revenues and Benefits Customer Service Officer in London employer: Morgan Hunt UK Limited
Contact Detail:
Morgan Hunt UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Revenues and Benefits Customer Service Officer in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the public sector and let them know you're on the hunt for a Revenues and Benefits Customer Service Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Brush up on your knowledge of Council Tax, Housing Benefit, and the IBS Civica Open Revenues ICT System. We want you to feel confident answering questions and showcasing your expertise when you get that interview call.
✨Tip Number 3
Don’t forget to follow up! After an interview, shoot a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly through us can give you a better chance of landing that dream job. Plus, we’re here to support you every step of the way!
We think you need these skills to ace Revenues and Benefits Customer Service Officer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Revenues and Benefits Customer Service Officer role. Highlight your experience with customer service, especially in handling queries related to Council Tax and Benefits. We want to see how your skills match what we're looking for!
Showcase Relevant Experience: When writing your application, don’t forget to showcase any relevant experience you have with systems like IBS Civica Open Revenues. If you've dealt with billing, collection, or recovery processes before, let us know! It’s all about showing us you’ve got what it takes.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon unless it's relevant to the role. We appreciate a well-structured application that makes it easy for us to see your qualifications at a glance.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to check out more about us and what we do!
How to prepare for a job interview at Morgan Hunt UK Limited
✨Know Your Systems
Familiarise yourself with the IBS Civica Open Revenues ICT System before the interview. Being able to discuss your experience with similar systems or how you would approach learning new software can really impress the interviewer.
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Revenues and Benefits Customer Service Officer. Be prepared to discuss how you would handle specific customer queries related to Council Tax and Housing Benefit, as this shows you’re ready for the job.
✨Showcase Your Communication Skills
Since this role involves liaising with various departments and customers, practice articulating your thoughts clearly. Think of examples where you've successfully resolved customer issues or communicated complex information effectively.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Prepare by thinking of past experiences where you handled difficult situations, especially those involving customer service in a public sector context.
