At a Glance
- Tasks: Support housing repairs, manage customer enquiries, and ensure efficient repair processes.
- Company: Reputable Housing Trust in North and West London.
- Benefits: Competitive pay, stable hours, and a supportive work environment.
- Other info: Temporary contract with potential for future opportunities.
- Why this job: Make a difference in the community by ensuring homes are well-maintained.
- Qualifications: Understanding of repair processes and strong communication skills.
The predicted salary is between 50000 - 60000 € per year.
Position Summary
Morgan Hunt currently requires a Repairs Officer for Housing Trust based in North and West London on a Temporary basis.
Pay Rate: £25.27ph.
Hours: 35 hrs Mon to Fri - 9am to 17.00pm. Office Based.
Location: North and West London.
Duration: 3-month ongoing contract.
Specific Skills Required
- Financial understanding of SOR (Schedule of Rates) codes and quote variation – SOR's are part of diagnosing repairs and are a standard set of rates that are used across repair contracts that repair officers at level 3 would be expected to understand and be able to use.
- No access process – there is a standard operating model of 3 no accesses and a job to be closed – Level 3 would be expected to already know this and how to apply this.
- Tenure understanding or Permanent housing, temporary housing, Leasehold, Managing Agents – all of these are tenures that exist in various housing organisations, and they have their own basic rules – leasehold for example carry out their own internal repairs to their property – we would expect that level 3 have an understanding of all these tenures.
Responsibilities
- Use first line diagnostic abilities and thorough understanding of trust repairs processes to provide effective support functions in responsive repairs for the operational businesses.
- Recognise work that falls outside of trust responsibilities and cases that would be categorised as complex, as well as what and when to escalate to senior staff.
- Oversee and progress all repairs within internal systems to ensure that repairs progress effectively and that proactive steps are taken to complete repairs as quickly as possible and to a high standard.
- Address customer enquiries and concerns, ensuring all updates and interactions are recorded in the systems.
- Own and administer all marketplace activity associated with quote review, acceptance and oversight.
- Ensure that completed works are accurately reviewed against the specification of works before being progressed.
Repairs Officer - North and West London employer: Morgan Hunt UK Limited
Morgan Hunt is an exceptional employer, offering a supportive work culture that prioritises employee development and growth. As a Repairs Officer in North and West London, you will benefit from a competitive pay rate, a structured work environment, and the opportunity to make a meaningful impact within the community through responsive repairs. With a focus on collaboration and professional advancement, Morgan Hunt ensures that employees are equipped with the skills and knowledge necessary to excel in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Repairs Officer - North and West London
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector, especially those who know about repairs and maintenance. A friendly chat can lead to insider info on job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of SOR codes and the different tenures in housing. We want you to be able to showcase your expertise confidently when discussing how you can tackle repairs effectively.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can keep you fresh in their minds and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit for the Repairs Officer position.
✨Tip Number 4
Apply through our website for the best chance at landing that Repairs Officer gig! We make it easy for you to showcase your skills and experience directly to the hiring team. Let’s get you that job!
We think you need these skills to ace Repairs Officer - North and West London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Repairs Officer role. Highlight your experience with SOR codes and any relevant housing tenure knowledge. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your understanding of trust repairs processes and how you can contribute to our team in North and West London.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled complex repair issues in the past. We love seeing candidates who can think on their feet and escalate when necessary!
Apply Through Our Website:Don't forget to apply through our website! It’s the easiest way for us to keep track of your application and ensures you’re considered for the role. We can't wait to hear from you!
How to prepare for a job interview at Morgan Hunt UK Limited
✨Know Your SOR Codes
Make sure you brush up on your understanding of Schedule of Rates (SOR) codes before the interview. Being able to discuss how you've used these in past roles will show that you’re not just familiar with them, but that you can apply this knowledge practically.
✨Understand Tenure Types
Familiarise yourself with different housing tenures like permanent housing, temporary housing, and leasehold. Be ready to explain how these impact repair processes, as this knowledge is crucial for a Repairs Officer role.
✨Demonstrate Diagnostic Skills
Prepare to showcase your first-line diagnostic abilities. Think of examples where you've effectively diagnosed repairs and escalated complex cases. This will highlight your problem-solving skills and your understanding of trust repair processes.
✨Customer Interaction Matters
Be ready to discuss how you handle customer enquiries and concerns. Share specific instances where you’ve successfully managed customer interactions, ensuring you emphasise your communication skills and ability to keep records accurately.
