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- Tasks: Lead and motivate a team to achieve performance targets in Council Tax recovery.
- Company: Morgan Hunt, a leading recruitment agency in the UK.
- Benefits: Full-time home working, competitive salary, and career development opportunities.
- Other info: Join a supportive environment with a focus on equal opportunities.
- Why this job: Make a real difference by managing a dynamic team and improving local government services.
- Qualifications: Experience in team leadership and performance management is essential.
The predicted salary is between 40000 - 50000 £ per year.
Morgan Hunt's client based in the United Kingdom is looking to recruit a Recovery Team Leader. The successful candidate will lead and manage the Incentives team across multiple Local Government contracts, ensuring delivery against monthly and annual performance targets across Council Tax and Non-Domestic Rates (NNDR) recovery. This assignment will offer full‑time home working.
Ideally, the successful candidate will have the ability to:
- Lead, manage and motivate the Incentives team to deliver against contractual KPIs and financial targets.
- Monitor and drive performance across Council Tax and Non‑Domestic Rates (NNDR) arrears, identifying risks and implementing corrective actions.
- Ensure accurate and timely production of mid‑month and end‑of‑month incentive reporting across all contracts.
- Carry out appraisals and one‑to‑one meetings.
- Allocate work and monitor individual performance.
- Oversee and validate incentive calculations, ensuring transparency and auditability.
- Handle escalations, client queries and complaints relating to incentive activity.
- Identify and implement improvements to reporting, automation and data processes.
- Oversee and lead a team of 12 staff.
- Deal with more complex queries from customers relating to their Council Tax.
- Assist the Operations Manager in drafting complaint responses.
If you feel you meet the essential criteria outlined above, please contact the team with an up‑to‑date CV.
Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.
Recovery Team Leader in London employer: Morgan Hunt UK Limited
Contact Detail:
Morgan Hunt UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Recovery Team Leader in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the local government sector or related fields. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the company and its values. We want you to show how your leadership skills can help them hit those performance targets. Tailor your examples to highlight your experience with KPIs and team management.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family, focusing on common questions for leadership roles. This will help you articulate your thoughts clearly and confidently when it’s your turn in the hot seat.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged in their job search.
We think you need these skills to ace Recovery Team Leader in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Recovery Team Leader role. Highlight your experience in leading teams and managing performance against KPIs, as this will show us you’re a great fit for the position.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you've driven performance improvements or successfully managed complex queries in previous roles.
Be Clear and Concise: When writing your application, keep it clear and concise. We appreciate straightforward communication, so make sure your points are easy to understand and directly relevant to the job description.
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Morgan Hunt UK Limited
✨Know Your Numbers
As a Recovery Team Leader, you'll be expected to manage performance against KPIs. Brush up on the key metrics related to Council Tax and Non-Domestic Rates recovery. Be ready to discuss how you've driven performance in previous roles and any specific targets you've met.
✨Showcase Your Leadership Skills
You'll be leading a team of 12, so it's crucial to demonstrate your leadership style. Prepare examples of how you've motivated teams in the past, handled escalations, and implemented improvements. Think about specific situations where your leadership made a difference.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills, especially regarding complex customer queries or performance issues. Prepare scenarios where you identified risks and took corrective actions. This will show your proactive approach and ability to handle challenges.
✨Understand the Importance of Reporting
Since accurate reporting is key in this role, be prepared to discuss your experience with incentive reporting and data processes. Highlight any tools or methods you've used to ensure transparency and auditability in your previous positions.