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- Tasks: Manage leasehold services and ensure compliance with legislation while supporting community outcomes.
- Company: Join a large organisation dedicated to high-quality housing services in North London.
- Benefits: Competitive salary, professional development, and the chance to make a real impact.
- Why this job: Be part of a forward-thinking team that values customer-focused service delivery.
- Qualifications: Experience in leasehold management and strong customer service skills required.
- Other info: Great opportunity for career growth in the Public Sector.
The predicted salary is between 36000 - 60000 £ per year.
I'm currently recruiting for an experienced Leasehold Officer to join a large organisation delivering high-quality housing services across North London. This opportunity sits within a forward-thinking environment operating across the Public Sector and Government, offering the chance to make a meaningful impact on leaseholder services and community outcomes.
As a Leasehold Officer, you will be responsible for the day-to-day management of leasehold services, ensuring full compliance with Section 20 consultation requirements, service charge legislation, and best-practice leasehold management standards. Working across North London, you will manage correspondence, investigate complaints, interpret lease terms, oversee annual service charge billing and recovery, and support major works consultation processes within a Public Sector and Government context.
In this role, the Leasehold Officer will oversee the effective day-to-day management of leasehold services, ensuring compliance with statutory consultation requirements, accurate service charge administration, and professional resolution of leaseholder enquiries and complaints. Operating throughout North London, the position plays a key role in maintaining strong customer relationships while supporting service delivery within both the Public Sector and Government.
Key responsibilities include:
- Managing leaseholder correspondence, complaints, inspections, and enforcement activity with a strong customer focus.
- Delivering compliant Section 20 consultations, major works communications, and qualifying long-term agreement processes.
- Preparing, issuing, and reconciling annual service charges, ground rent, and sinking fund arrangements.
- Supporting legal and statutory processes including arrears recovery, tribunal preparation, enfranchisement matters, and property sale enquiries.
- Maintaining accurate records, compliance documentation, and performance information.
- Working collaboratively with partners and stakeholders across North London within the Private Sector and Government to ensure consistent, high-quality leasehold management.
This opportunity is ideal for a Leasehold Officer seeking a new role where strong legislative knowledge, stakeholder engagement, and customer-focused service delivery are highly valued.
If this is something of interest, Apply Now!
Leasehold Officer in London employer: Morgan Hunt UK Limited
Contact Detail:
Morgan Hunt UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leasehold Officer in London
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those working in leasehold services. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of Section 20 consultations and service charge legislation. We want you to shine when discussing how you can ensure compliance and deliver top-notch leaseholder services.
✨Tip Number 3
Showcase your customer service skills! Think of examples where you've resolved complaints or managed stakeholder relationships effectively. This will demonstrate your ability to maintain strong customer connections in the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who want to make a difference in the community.
We think you need these skills to ace Leasehold Officer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Leasehold Officer role. Highlight your experience with leasehold services, compliance with Section 20, and any relevant legislation. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about leasehold management and how you can contribute to our team. Keep it concise but impactful – we love a good story!
Showcase Your Customer Focus: In this role, strong customer relationships are key. Make sure to include examples of how you've successfully managed customer enquiries or complaints in the past. We want to know how you put customers first!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you're keen and ready to join our team!
How to prepare for a job interview at Morgan Hunt UK Limited
✨Know Your Legislation
Make sure you brush up on the relevant legislation, especially Section 20 consultation requirements and service charge legislation. Being able to discuss these confidently will show that you’re not just familiar with the role but also understand the legal framework that underpins it.
✨Showcase Your Customer Focus
Prepare examples of how you've successfully managed leaseholder correspondence and resolved complaints in the past. Highlighting your customer service skills will demonstrate your ability to maintain strong relationships, which is crucial for this role.
✨Be Ready for Scenario Questions
Expect scenario-based questions where you might need to interpret lease terms or handle a complaint. Practise articulating your thought process clearly, as this will showcase your problem-solving skills and your approach to compliance and best practices.
✨Collaborate and Communicate
Since the role involves working with various stakeholders, be prepared to discuss how you’ve collaborated with partners in previous roles. Share specific instances where your communication skills led to successful outcomes, as this will highlight your ability to work effectively within the Public Sector and Government context.
