Responsibilities
- To ensure computing, audio-visual and reprographic resources, including those available in general classrooms and specialist teaching and performance spaces, are well maintained and supported.
- To administer the resource booking system and to maintain effective communication within the team to ensure that agreed booking requirements are met.
- To install, maintain and support computing and audio-visual resources in classrooms, studios and performance spaces, co-ordinating desktop computing and network resources and working with external suppliers as required.
- To maintain and support photocopier and reprographic resources, coordinating with other team members and working with external suppliers as required.
- To provide, maintain and support a range of portable resources including digital video and still cameras, and portable digital recording equipment.
- To provide, maintain and develop resources to support learners with a disability including visual magnifiers and hearing loops.
- To asset tag and record equipment inventory details and to undertake scheduled audits to maintain accurate records.
- To ensure the safe recycling or disposal of equipment in accordance with the College's asset lifecycle and data protection procedures.
- To monitor, replenish and recycle consumables as required.
- To provide a range of digital media resources and related services to support learning, teaching and assessment, including the use of video for online learning.
- To administer, support and promote the Microsoft Streams online video environments including content libraries, channels and groups
- To install, configure and maintain the digital signage system including display screens, set back boxes, software and content, working with external suppliers as required.
- To install, configure and maintain the web conferencing, streaming media and screen sharing systems, including Teams
- To provide support for transfer, duplication and editing of audio-visual content, adhering to copyright agreements at all times.
- To provide an outstanding, customer focused technical support service with timely feedback to users, adhering to Service Level Agreements and ensuring that accurate records of incidents and service requests are maintained.
- To respond efficiently to incidents and requests for service received via telephone, e-mail or in person, and to maintain meaningful records on the IT Service Desk.
- To diagnose and resolve faults according to agreed service levels and priorities, invoking external maintenance as required.
- To provide timely feedback to users on the progress of outstanding incidents and service requests, and to communicate effectively.
- To proactively monitor the performance and capacity of digital media, audio-visual and reprographics resources, and to recommend or organise remedial action.
- To work flexibly and assist with desktop and network support where required.
- To maintain a safe and well organised working area.
- To provide relevant and accessible technical guidance and training for staff.
- To develop online video content to support the use of IT services, co-ordinating with other colleagues and 3rd parties as required.
- To produce and maintain technical guidance for all users of College IT services, including help sheets, user guides and knowledgebase articles.
- To provide staff inductions and guidance on use of supported IT resources, either individually or in small groups.
- To keep informed of relevant technological changes and innovations, suggesting improvements that could enhance the delivery of IT services
