Investigations Manager in London

Morgan Hunt are currently working with a Professional Regulator in their search for a permanent Investigations Manager. This is a senior operational leadership role with responsibility for overseeing complex regulatory casework, leading a specialist team, and ensuring the effective delivery of investigation and adjudication processes.

In this role, you will lead and manage a team of five, including investigators, caseworkers and a scheduling officer, providing clear leadership, oversight and direction across the Fitness to Practise function. You will be responsible for ensuring high‐quality, timely and proportionate handling of cases, from investigation through to adjudication and hearings, while maintaining strong performance management, governance and quality assurance standards.

The role is primarily operational, with a strong focus on business‐as‐usual delivery, but also requires strategic leadership to drive continuous improvement, embed best practice and support the development of the wider FtP framework. You will work closely with senior colleagues to ensure effective case progression, robust decision‐making, and clear reporting on performance, risks and outcomes.

The successful candidate will bring significant experience in Fitness to Practise or regulatory investigations, with a strong understanding of adjudication and hearings processes. You will be a confident leader, capable of managing complex caseloads, supporting and developing teams, and operating effectively within a regulated or legally sensitive environment.

Key Responsibilities

• Lead and manage the operational delivery of the Fitness to Practise function.
• Line‐manage a team of investigators, caseworkers and a scheduling officer, providing clear leadership and oversight.
• Oversee investigation and adjudication processes, ensuring cases are progressed efficiently and in line with KPIs and regulatory requirements.
• Ensure high standards of quality assurance, performance management and decision‐making across the team.
• Maintain oversight of complex and sensitive casework, providing direction and assurance as required.
• Support the scheduling and progression of hearings and adjudication activity.
• Provide performance data, reporting and assurance to senior leadership.
• Drive continuous improvement and contribute to the strategic development of the FtP function.

Candidate Profile

• Significant experience within Fitness to Practise, regulatory investigations or comparable casework environments.
• Proven leadership experience managing operational teams and complex workloads.
• Strong understanding of investigation, adjudication and hearings processes.
• Ability to balance operational delivery with strategic oversight and improvement.
• Sound judgement and confidence operating in legally and politically sensitive environments.
• Excellent communication, organisational and decision‐making skills.
• Experience within a healthcare regulator or regulated profession (desirable).

Why Apply?

This is a rare opportunity to take on a senior operational leadership role within a respected regulatory organisation. You'll have responsibility for high‐impact casework, lead an experienced team, and play a key role in protecting the public and maintaining professional standards.