At a Glance
- Tasks: Lead a team to deliver top-notch home ownership services and support.
- Company: Join a dynamic public sector team in North London.
- Benefits: Agile working environment with leadership opportunities and service improvement influence.
- Other info: Collaborative culture with exposure to complex legal matters.
- Why this job: Make a real difference in customer experience and team development.
- Qualifications: Proven management experience and strong knowledge of home ownership legislation.
The predicted salary is between 51750 - 63250 £ per year.
About the Role
We are currently recruiting for an experienced
Home Ownership Team Leader to join a busy Home Ownership and Service Charge a public sector and government team based in North London.
This is an excellent opportunity for a housing professional with strong home ownership, service charge and team management experience to take responsibility for the day-to-day delivery of a high-quality customer-focused service.
You will lead and develop a team of Home Ownership Specialists, providing direction, support and training while ensuring services are delivered effectively, consistently and in line with relevant legislation, policies and procedures.
Key Responsibilities as a Home Ownership Team Leader are
- Line manage and develop a team of
- Home Ownership/Service Charge Specialists
- Conduct regular team meetings, performance reviews and training sessions
- Provide specialist advice and guidance on home ownership matters, legislation and best practice
- Deliver a responsive and customer-focused service across home ownership enquiries.
- Oversee statutory and non-statutory
- Home Ownership and Service Charge processes
- Ensure processes are delivered in accordance with legislation, policy and procedure.
- Prepare documentation for
- First-tier Tribunal and civil law proceedings
, attending hearings where required.
- Resolve complex complaints and service failures and identify opportunities for service improvement.
- Support budget forecasting and effectively manage workloads and caseloads.
- Compile team performance and statutory reporting information for senior management.
- Support the Home Ownership Manager and provide management cover when required.
About You
- We are looking for a proactive and experienced housing professional who can demonstrate:
- Proven line management and performance management experience.
- Experience training, coaching and developing colleagues.
- Strong knowledge of
- Home Ownership products, legislation and best practice
- Experience interpreting leases and complex legal documentation
- Understanding of legal processes, including tribunal and civil law proceedings.
- Ability to interpret financial information and monitor budgets.
- Excellent customer service and problem-solving skills.
- Strong verbal and written communication skills, with the ability to explain complex information to different audiences.
- Excellent IT skills, particularly
- Microsoft Word and Excel
- A proactive, collaborative and customer-focused approach.
Why Apply?
- Leadership responsibility within an established Home Ownership and Service Charge function.
- Opportunity to influence service improvement and customer experience
- Responsibility for developing and supporting a specialist team.
- Exposure to complex home ownership, legal and service charge matters.
- Agile working environment.
- Opportunity to work collaboratively across a wider housing organisation.
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Home Ownership Team Leader in London employer: Morgan Hunt UK Limited
Morgan Hunt UK Limited is an exceptional employer that values flexibility and work-life balance, offering a hybrid working model that allows employees to thrive both in the office and remotely. With a strong focus on professional development, employees are encouraged to grow their skills and advance their careers while contributing to meaningful projects that impact the community in Cambridgeshire. The supportive work culture fosters collaboration and innovation, making it an ideal place for those seeking a rewarding career in public service.
