At a Glance
- Tasks: Provide outstanding support to customers and manage enquiries with a friendly approach.
- Company: Join a leading UK charity making a real difference in people's lives.
- Benefits: Earn £16.72 per hour with a hybrid work model and valuable experience.
- Other info: 5-month temporary role with opportunities for personal growth.
- Why this job: Make a positive impact while developing your customer service skills.
- Qualifications: Strong communication and customer service experience required.
The predicted salary is between 16.72 - 16.72 £ per hour.
Location: East London
Pay Rate: £16.72 per hour
Contract: 5-month temporary contract
Hours: Full-time / 9am-5pm (Hybrid)
About the Role
Are you a confident communicator who enjoys helping people and delivering excellent customer service? We're looking for a Supporter Engagement Assistant to join a leading UK charity for a 5-month temporary Christmas role. You'll be part of a busy team providing an outstanding experience to supporters, customers and members of the public, helping them feel valued and connected to the charity's work. This is a great opportunity for someone with strong customer service, communication and administration skills who wants to use their experience in a role with a genuine social impact. You'll handle a high volume of calls and emails, respond to enquiries, resolve complaints and queries, and ensure supporter information is accurately maintained. You'll need to be organised, adaptable and comfortable working at pace.
Key Responsibilities
- Handle a high volume of calls and emails from supporters, customers and members of the public
- Deliver a friendly, professional and supportive experience in every interaction
- Create and update supporter records accurately
- Handle complaints and complex queries, finding appropriate solutions
- Manage multiple tasks and priorities during busy periods
- Build positive relationships with supporters and encourage member involvement
- Develop an understanding of homelessness and the charity's aims and work
- Follow organisational policies and procedures
- Represent the organisation's values in everything you do
What We're Looking For
- An excellent communicator, both verbally and in writing
- Experienced in customer service, administration, supporter engagement or a similar role
- Confident handling complaints and resolving problems
- Organised and able to manage competing priorities
- Comfortable working under pressure in a busy environment
- Detail-oriented when dealing with records and administrative tasks
- Passionate about providing an excellent service and making a positive difference
Helpline Advisor in London employer: Morgan Hunt UK Limited
Morgan Hunt is an exceptional employer, offering a dynamic work environment that fosters collaboration and innovation in the public sector. With a strong commitment to employee development, we provide extensive training opportunities and support for career progression, ensuring our team members thrive in their roles. Located in vibrant cities like London, Glasgow, and Cardiff, we offer a unique chance to engage with diverse stakeholders while contributing to meaningful procurement projects that make a real difference in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Helpline Advisor in London
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Morgan Hunt UK Limited.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Morgan Hunt UK Limited. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Helpline Advisor in London
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Morgan Hunt UK Limited.
How to prepare for a job interview at Morgan Hunt UK Limited
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Morgan Hunt UK Limited's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Morgan Hunt UK Limited offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
