At a Glance
- Tasks: Serve as primary contact for residents, addressing enquiries and managing incidents promptly.
- Company: Morgan Hunt is a multi-award-winning recruitment business focused on temporary roles.
- Benefits: Pay rate of £20.72 per hour with a flexible working arrangement.
- Other info: This is a temporary role based in West London for a duration of 3 months.
- Why this job: Join a dedicated team ensuring safety and upkeep of communal areas in West London.
- Qualifications: Experience in customer service and handling enquiries is essential.
The predicted salary is between 20.72 - 20.72 £ per hour.
Morgan Hunt currently require an Estate Administrator for Housing Trust based in West London on a temporary basis.
Pay Rate: £20.72ph Ltd
Hours: 35 hrs Mon to Fri - 9am to 5pm - Must be able to work 4 days in office and 1 day working from home on Friday
Location: West London
Duration: 3 month ongoing contract
Responsibilities:
- The estate administrator will be based on site and is responsible for providing essential support to the estate services team and ensuring residents' enquiries are addressed promptly and professionally.
- Serve as a primary point of contact for residents and visitors, addressing enquiries and incidents as they arise and taking appropriate action. This involves responding to phone calls, managing email enquiries, and handling face-to-face interactions.
- Handle low-level anti-social behaviour issues, by providing guidance to residents and facilitating communication with relevant authorities.
- Monitor CCTV systems and provide footage of criminal activities to police when necessary.
- Respond swiftly to emergency situations, such as insecure entrance doors or faulty lifts, and elevate urgent repairs promptly.
- Coordinate contractor visits and provide access to the premises as needed.
- Monitor parking areas and address any violations or concerns.
- Assist with reporting communal repairs and conduct regular inspections of communal areas including fire doors to ensure tasks are carried out effectively and to compliance and regulatory standards.
Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer; job suitability is assessed on merit in accordance with skills, qualifications and abilities to perform the relevant duties required in a particular role.
Estate Administrator - West London employer: Morgan Hunt UK Limited
Morgan Hunt offers a competitive pay rate of £20.72 per hour and promotes equal opportunities. Located in West London, the team focuses on providing essential support to housing services, ensuring resident satisfaction and safety.
StudySmarter Expert Advice🤫
We think this is how you could land Estate Administrator - West London
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Morgan Hunt UK Limited.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Morgan Hunt UK Limited. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Estate Administrator - West London
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Morgan Hunt UK Limited.
How to prepare for a job interview at Morgan Hunt UK Limited
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Morgan Hunt UK Limited's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Morgan Hunt UK Limited offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
