At a Glance
- Tasks: Coordinate casework, manage complaints, and support staff in a fast-paced environment.
- Company: LB Hackney, a dynamic council committed to community service.
- Benefits: Competitive pay, flexible hybrid working, and a supportive team culture.
- Other info: Join a diverse team with opportunities for growth and development.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong organisational skills and ability to handle multiple tasks efficiently.
The predicted salary is between 39900 - 49900 € per year.
LB Hackney is currently seeking a Casework Co‑ordinator to join the B&HPS Complaints Team on a contract basis. The role is a key operational position within a fast‑paced, high‑profile service that manages Stage 1 complaints, Member and MP enquiries, Mayor’s office queries, and Freedom of Information requests for the B&HPS.
Pay: £19.98 per hour PAYE / £26.92 per hour Umbrella.
- Handle all incoming casework in accordance with the Council’s Complaints Policy and Local Government & Social Care Ombudsman Guidance.
- Work across all business systems within BHPS to accurately triage all casework received.
- Conduct the initial assessment of new and existing casework.
- Identify safeguarding matters within the casework received.
- Determine if queries are correctly directed and re‑direct misdirected cases to the appropriate department within the Council.
- Allocate valid B&HPS queries to relevant staff members to trigger the investigation and drafting process.
- Ensure all approved responses meet Corporate formatting standards and are dispatched via email or post within required timescales.
- Maintain a meticulous and accurate record of all handled queries to ensure full service transparency.
- Provide advice and technical support to case handlers across the service on the effective use of business systems.
- Handle all subject Access Requests on behalf of the HPS service.
- Respond to all incoming internal enquiries via the business area group mailbox.
- Support and advise all caseworking staff on all casework handling matters to ensure a consistent high‑performance turnaround across BHPS.
- Closely monitor the availability and absences of caseworking staff to ensure cases are assigned appropriately.
- Work in an agile way, combining hybrid working at various offices with working from home.
Equal opportunities employer.
Casework Co-ordinator in London employer: Morgan Hunt UK Limited
LB Hackney is an exceptional employer that values its employees by fostering a supportive and inclusive work culture. As a Casework Co-ordinator, you will benefit from competitive pay, flexible hybrid working arrangements, and opportunities for professional growth within a dynamic team dedicated to public service. Join us in making a meaningful impact in the community while enjoying a collaborative environment that prioritises employee well-being and development.
StudySmarter Expert Advice🤫
We think this is how you could land Casework Co-ordinator in London
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those already working at LB Hackney. A friendly chat can give you insider info and maybe even a referral.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research the B&HPS Complaints Team and understand their processes. This will show you're genuinely interested and ready to hit the ground running.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. Focus on common questions related to casework and complaints handling to boost your confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Casework Co-ordinator in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Casework Co-ordinator role. We want to see how you can handle complaints and manage casework effectively, so don’t hold back on showcasing relevant examples!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, especially in a fast-paced environment like ours. Use bullet points if necessary to make your key achievements stand out!
Show Your Passion for Public Service:Let us know why you’re interested in working with the B&HPS Complaints Team. A genuine passion for helping others and improving services will definitely catch our eye. Share any relevant experiences that demonstrate your commitment to public service!
Proofread Before Submitting:Before hitting that submit button, give your application a thorough read-through. Typos and errors can distract from your message, and we want to see your best work. Take a moment to ensure everything is polished and professional!
How to prepare for a job interview at Morgan Hunt UK Limited
✨Know Your Casework Inside Out
Familiarise yourself with the Council’s Complaints Policy and the Local Government & Social Care Ombudsman Guidance. Being able to discuss these policies confidently will show that you understand the framework within which you'll be working.
✨Demonstrate Your Triage Skills
Prepare examples of how you've triaged casework or managed enquiries in the past. Highlight your ability to assess and redirect queries effectively, as this is a key part of the role.
✨Showcase Your Attention to Detail
Since maintaining accurate records is crucial, be ready to discuss how you ensure meticulous documentation in your work. Bring up specific tools or methods you use to keep track of casework and ensure transparency.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to casework handling. Practice responding to scenarios where you need to identify safeguarding matters or manage misdirected cases, showcasing your problem-solving skills.
